Toby Carvery-be careful misleading voucher.

DullGreyGuy

Poppy9 said:

olgadapolga said:

Poppy9 said:

Toby say every member in group of 6 needs own voucher for £5 meal but I read T&C as valid for up to 6 on same bill.  Thoughts? 

I would agree with you, that the T&C's state that the voucher covers up to six adults aged 60 and above.

Is the issue with a particular Toby's restaurant or with Toby's customer services?

Had issue in restaurant so I contacted Toby via Twitter.  Took a few hours till I had this response which makes no senses as 6 with individual codes could ask for separate bills.  

As the terms state the offer is valid for up to 6 people in the same party but the code entitles you to one standard carvery for £5. Therefore each person would need their own code to claim their £5 carvery, and this would allow up to 6 people to use their own code per bill.   

Which wouldnt work with the language of it having to be paid on one bill and no more than 1 promo or offer in the same visit... thankfully the CEO office clarified for you.

These sorts of things become company level urban myth... people arent sure, someone takes a punt and it spreads like wildfire such that everyone is soon repeating the same wrong/half true answer. Really difficult culture to stamp out too.