Toby Carvery-be careful misleading voucher.

Poppy9

Toby say every member in group of 6 needs own voucher for £5 meal but I read T&C as valid for up to 6 on same bill.  Thoughts? 

whitehartal

I'd read it your way...THIS CODE (singular) for ONE £5 carvery PER OVER 60S ADULT.

Probably no point arguing it...I had a similar beef with the wording on a KFC promotion a couple of years back...after 30+ years of software development  I know the difference between AND and OR...but KFC promotion designers didn't...!!!

I think it's something we'll all need to get more used to, given the lack of understanding of language nowadays!

olgadapolga

Poppy9 said:

Toby say every member in group of 6 needs own voucher for £5 meal but I read T&C as valid for up to 6 on same bill.  Thoughts? 

I would agree with you, that the T&C's state that the voucher covers up to six adults aged 60 and above.

Is the issue with a particular Toby's restaurant or with Toby's customer services?

Poppy9

olgadapolga said:

Poppy9 said:

Toby say every member in group of 6 needs own voucher for £5 meal but I read T&C as valid for up to 6 on same bill.  Thoughts? 

I would agree with you, that the T&C's state that the voucher covers up to six adults aged 60 and above.

Is the issue with a particular Toby's restaurant or with Toby's customer services?

Had issue in restaurant so I contacted Toby via Twitter.  Took a few hours till I had this response which makes no senses as 6 with individual codes could ask for separate bills.  

As the terms state the offer is valid for up to 6 people in the same party but the code entitles you to one standard carvery for £5. Therefore each person would need their own code to claim their £5 carvery, and this would allow up to 6 people to use their own code per bill.   

Poppy9

I've used 50% off carvery voucher before for us as couple no issue.  Now I will ignore future vouchers and not bother as it's not close by but a cheap roast dinner tempts me.  

fannyann1

I have now had clarification from the CEO office who confirm one voucher code will give you £5 carvery for up to 6 people ! The branches have now been told. The twitter team were incorrect in their info . I was like  a dog with a bone and wouldn't let it go 
I knew I was right ! They were very apologetic and sent me a gift voucher! 

baser999

fannyann1 said:

I have now had clarification from the CEO office who confirm one voucher code will give you £5 carvery for up to 6 people ! The branches have now been told. The twitter team were incorrect in their info . I was like  a dog with a bone and wouldn't let it go 
I knew I was right ! They were very apologetic and sent me a gift voucher! 

A £5 carvery won’t go far for 6 😏

Poppy9

fannyann1 said:

I have now had clarification from the CEO office who confirm one voucher code will give you £5 carvery for up to 6 people ! The branches have now been told. The twitter team were incorrect in their info . I was like  a dog with a bone and wouldn't let it go 
I knew I was right ! They were very apologetic and sent me a gift voucher! 

I'm on the case for my refund now or they can donate a meal to someone in need!  It's the principal.  

Poppy9

Depends how skilled you are at piling your plate up.  They'd only get a nibble of the toast though.🤣

Money_Grabber13579

Those terms are a bit of a mess anyway. It’s valid for May and a week in April, but specifically can’t be used on Christmas Day which famously falls on 25th May each year… 🤔

Charlotte_Brown

fannyann1 said:

I have now had clarification from the CEO office who confirm one voucher code will give you £5 carvery for up to 6 people ! The branches have now been told. The twitter team were incorrect in their info . I was like  a dog with a bone and wouldn't let it go 
I knew I was right ! They were very apologetic and sent me a gift voucher! 

Good job! Thanks for persevering - now we all benefit