British Gas refuse to bill me monthly

victor2

I left EDF over 18 months ago, for a better 2 year fix (which is still running, and saving me a fortune  ) with Eon Next and partly because EDF's 6 monthly billing also iritated me.

I monitor all energy usage in a spreadsheet, and like to reconcile the statements to the penny - something you can't do exactly until you see what gas CV value the supplier is using. Only makes pennies difference in a month, but nice to match and even explain the pennies. But at least Eon Next do generate statements every month.

I was happy to go to Eon Next because I managed accounts with Eon before, and their customer service was good. Unfortunately, IME that aspect has gone downhill with Eon Next. I supppose they've made staffing and training cuts to survive and be more competitive.

MWT

Healthynotwealthy said:

However much it is, I will still pay a fixed amount over 12 month-

Just keep in mind that the DD amount is not fixed, it can and will vary if your consumption/tariff rates change.

While you have been on your fix, it probably did stay stable if your consumption was in line with the estimate for the year, but once that ends and you are on a variable tariff, you should expect changes every 3 months...

Healthynotwealthy

Yeah - realise that …. But it will still be a “set” amount ( albeit based on estimates ) …. I just need to know how much I’m paying each month … and also would much rather overpay to be honest 

EssexHebridean

[Deleted User] said:

If spreadsheets are not your thing, and you have an IOS device, then spend 99p on the excellent App ‘Meter Readings.’

I've been using that app for years and it's excellent. The creator is also super quick in responding if you contact him with queries too. 

Larac

Swipe said:

Why not just create a spreadsheet that works it out for you and take a meter reading on the last day of each month? 

I must admit I take weekly readings as my so called 'smart meter' can't transmit readings and report weekly.  That way I can keep track of the spend.

molerat

SAC2334 said:

Healthynotwealthy said:

@frugalmacdugal … thanks so much - will give it a go …
and I’m definitely switching in July 😃

Do your best to get switched to Octopus.One of their main plus they advertise are  "transparent billing " something that Eon, EDF, Scot Power have never done ever since they moved into the UK. They like 6 month billing because its cheaper that way .

BG was always quartertly billing and they have recently succumbed to following the French German and Spanish ways of 6 monthly billing .
 Its hopeless for the type of people who are not too computer literate and they can get  way behind on bills  and end up getting force fitted prepay meters .

Octopus will generate a proper bill, the sort you used to get in the post , when you want one , not when they decide you get one .
Just send in a a couple of reads and two days later a proper bill is produced and it is deducted from whats in your credit .  Transparent billing ! it works great . 
Switch away from the old school big 5, the new boy is much better .

Eon Next produce a bill when a read is submitted.  Account balance is updated within minutes of submitting the read and a proper PDF bill is available within a few hours.  As I said in an earlier post, EDF always used to produce a bill on greater than 28 days between meter reading submission basis until they "improved" the computer system.

powerful_Rogue

Healthynotwealthy said:

@Qyburn... Thanks for that- That was going to be my next question to British Gas. My friend has a £50 credit referral code for Octopus, so I am going to switch to them as soon as I can . 

If you're on a fixed tariff until July, with presumbly lower rates then currently being offered, why would you want to leave this 49 days early?

IainHL

I don't understand this. I'm with British Gas, on a fixed monthly Direct Debit payment, and get a monthly bill/statement?