ESTA Help!

harropl

I have completed the Esta application for my group but cannot pay for it. I am receiving the error “we are unable to process your payment” please try later. Has anyone else had this? Have retried numerous times to no avail 😭

DullGreyGuy

Have you tried a different card? 

Had problems the other day with an online payment, no idea why, but on the 4th attempt it finally went through.

ZaSa1418

There was a site wide problem over the weekend so assume there was a glitch in their system or maintenance. 

harropl

@DullGreyGuy it doesn’t even give me an option to put card details in. Just stops after entering the Esta personal info and get that error

harropl

@ZaSa1418 thank you. I’m not sure if I can delete my application so may need to wait for the 7 days for it to remove and then reapply. Really wish I’d done this earlier now, I go away in 27 days 😬

DullGreyGuy

From experience it seems the only way you can be declined an ESTA is if you mess up on any of the killer questions... maybe if you had a US federal offence to you name or have been deported from the US then they can decline but never heard of someone being declined, even those with US criminal convictions (where they could still answer No to the killer Qs)

Even messed up and gave a wrong DoB for a British traveller and it was approved. Spotted my error so completed a second application with the correct DoB for them and it too was instantly approved. Feels just like a revenue generation tool.

harropl

@DullGreyGuy I’m safe on those fronts 🤣 so should be approved but in my case they won’t take my money! Just want it to go through! 

ZaSa1418

harropl said:

@ZaSa1418 thank you. I’m not sure if I can delete my application so may need to wait for the 7 days for it to remove and then reapply. Really wish I’d done this earlier now, I go away in 27 days 😬

Hopefully it will sort itself out.
Try on a different browser if you saved the application and can remember the details for it. 

sandsy

I've just submitted a group application 5 mins ago. Came on here to find out how long approval might take and saw your thread. My payment seems to have gone through fine - I can already see payment showing as made in the card issuer's app. Did you tick the little box just above where it says Payment?