Problem with FB Marketplace listing.

lindos90

I'm in the process of decluttering and selling a few things through FB marketplace. Today I had a message from FB saying they have deleted one of my listings as it 'Goes against their commerce policy on misleading products'

I have looked at the link that explains all their 'misleading policies' and I can't see how it contravenes any of them. (Unfortunately FB don't mention which specific one they feel I've broken with the listing.

I appealed, and less than 5 minutes later their response upheald their initial decision.

The listing is for a pair of ladies trousers. The photos seem ok, as is the text. The listing has been up for several weeks without any issues (apart from them not getting sold 😂)

How could this have been flagged after several weeks? Could someone have reported it for some reason, or do FB have random automated checks and maybe one of the words in my description has inadvertently triggered something?

Seems really unfair considering all the fake profiles and scam posts on FB that they do nothing about because they 'dont go against FB guidelines" 🙄

strawb_shortcake

I've had this also. I have a 90's Burberry scarf that I tried to sell and Facebook will not keep my advert up no matter how I word it.

I can only assume they believe the scarf is not genuine.

lindos90

That's interesting @annabanana82 as I can imagine there is a fair amount of desugner 'fake' items on FB, but to just assume it's fake doesn't seem fair does it 😞.
I did mention the brand of my trousers in the title, plus a closeup of the label and tag (as they are BNWT) but the brand is H&M, I wouldn't have thought that was a brand that had a big counterfeit problem!🤷‍♀️😂
I might try again but not put the brand in the title, and see if that helps 👍

GDB2222

Does BNWT mean brand new? I suppose they are not really brand new, even if they are unworn. Could that be the reason they were delisted?

lindos90

GDB2222 said:

Does BNWT mean brand new? I suppose they are not really brand new, even if they are unworn. Could that be the reason they were delisted?

Thanks for your reply @GDB I don't actually remember if I put BNWT on the listing, or if I just wrote that on my post here to explain why I added photos of the label and tag. I thought it was a well known abreviation used on places like eBay. 
I'm going to try and list them again, being careful about the wording 👍

lindos90

Well, I listed again. Made sure I didn't use a photo with the brand label on, didn't say they were new. Just described them as ladies trousers size 14 in the title, and was careful with the description in the listing. Initially the listing was reviewed and published, but about 30 mins later and it's been delisted for the same 'reason' as before. (which doesn't actually give a reason, other than it's a misleading advert, it doesn't say what part they consider is misleading)
I've appealed like last time, but I'm expecting them to uphold their initial decision again. 
Does Facebook marketplace (not eBay) have a live chat or email that they respond to, so I can find out what it is I'm doing wrong? 

GrubbyGirl_2

lindos90 said:

Well, I listed again. Made sure I didn't use a photo with the brand label on, didn't say they were new. Just described them as ladies trousers size 14 in the title, and was careful with the description in the listing. Initially the listing was reviewed and published, but about 30 mins later and it's been delisted for the same 'reason' as before. (which doesn't actually give a reason, other than it's a misleading advert, it doesn't say what part they consider is misleading)
I've appealed like last time, but I'm expecting them to uphold their initial decision again. 
Does eBay have a live chat or email that they respond to, so I can find out what it is I'm doing wrong? 

You can ring eBay, but I thought this was Facebook marketplace?

soolin

Assuming this is FB marketplace then don’t try re listing. The FB metrics are as bad as eBay, and if you just keep trying to list you will lose the ability to post any more sale adverts again. 

Try listing somewhere else like Vinted 

lindos90

GrubbyGirl_2 said:

lindos90 said:

Well, I listed again. Made sure I didn't use a photo with the brand label on, didn't say they were new. Just described them as ladies trousers size 14 in the title, and was careful with the description in the listing. Initially the listing was reviewed and published, but about 30 mins later and it's been delisted for the same 'reason' as before. (which doesn't actually give a reason, other than it's a misleading advert, it doesn't say what part they consider is misleading)
I've appealed like last time, but I'm expecting them to uphold their initial decision again. 
Does eBay have a live chat or email that they respond to, so I can find out what it is I'm doing wrong? 

You can ring eBay, but I thought this was Facebook marketplace?

🤦‍♀️It is FB marketplace, I've no idea why I wrote eBay, I'll try and edit it, sorry. 

lindos90

soolin said:

Assuming this is FB marketplace then don’t try re listing. The FB metrics are as bad as eBay, and if you just keep trying to list you will lose the ability to post any more sale adverts again. 

Try listing somewhere else like Vinted 

I did wonder that, so I'm not trying again now because I will hopefully be listing other things while I'm decluttering the house and market place is the best 'free and lical' place to sell. I did used to do Spock but that's really not very active at all now. I think I tried Vinted but it seemed more complicated. I might relook at Vinted now though 👍

kalsha

It is because it is from H&M.   Few years back I listed a simple plain skirt from H&M and it was taken off.  After some digging found that H&M items are not allowed.  Not sure why - but some reason that my daughter explained to me.  I will ask her again if she remembers.