Stolen car - insurance aren’t going to pay out are they?

katiehopps

Yeah, the documents are all online. I auto renewed with them so no further emails or documents received, but hey ho.
We received a valuation from them yesterday but still no decision on if they’re going to pay out. 

DullGreyGuy

katiehopps said:

Yeah, the documents are all online. I auto renewed with them so no further emails or documents received, but hey ho.
We received a valuation from them yesterday but still no decision on if they’re going to pay out. 

The fact they have bothered to give a valuation is a positive sign, back in my claims days if we were going to reject it we wouldnt have gone to that effort but dealt with the T&Cs issue up front. 

katiehopps

So, they asked a ton more questions and then came back with ‘the key was in the car so we won’t be paying out.’ I don’t understand the point of the questions or the valuation, given they’ve had that information from the first phone call. 

binao

The final decision may have been made by a "manager", higher pay scale.

Life will be better 

katiehopps

So, in a turn of events unforeseen, Aviva incorrectly reduced my NCD to 3. When i contacted them to get it rectified they said they should have applied the benefit of the doubt and paid out, two months later! 

McKneff

Well done !!! 

ontheroad1970

katiehopps said:

So, in a turn of events unforeseen, Aviva incorrectly reduced my NCD to 3. When i contacted them to get it rectified they said they should have applied the benefit of the doubt and paid out, two months later! 

Nice one! Thanks for coming back to us.  

tifo

katiehopps said:

So, in a turn of events unforeseen, Aviva incorrectly reduced my NCD to 3. When i contacted them to get it rectified they said they should have applied the benefit of the doubt and paid out, two months later! 

Different manager  .....

binao

Change of policy?

Wel. Done OP