Ombudsman

Mstty

Jonty6262 said:

Mstty said:

Jonty6262 said:

Speaking of the energy ombudsman. How long after you log a complaint to them does someone pick it up for investigation? 

My last one was 5 weeks

ben_glastonbury said:

Mine took around 5 weeks before it was started, BG have now replied so am hoping for resolution within a fortnight. 

pochase said:

Jonty6262 said:

Speaking of the energy ombudsman. How long after you log a complaint to them does someone pick it up for investigation? 

Investigation is the wrong word to use, they don't investigate, they are making a decison based on the information you and the supplier give.

Therefore it is extremely impotant to make your case in detail and give all relevant information structuredso it is easy to understand. 

Was it 5 weeks to conclusion? 

5 weeks til it was reviewed and agreed as a legitimate complaint. 12 weeks until the supplier pais the compensation and sent the apology letter.