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Ombudsman
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5 weeks til it was reviewed and agreed as a legitimate complaint. 12 weeks until the supplier pais the compensation and sent the apology letter.Jonty6262 said:Mstty said:
My last one was 5 weeksJonty6262 said:Speaking of the energy ombudsman. How long after you log a complaint to them does someone pick it up for investigation?ben_glastonbury said:Mine took around 5 weeks before it was started, BG have now replied so am hoping for resolution within a fortnight.
Was it 5 weeks to conclusion?pochase said:
Investigation is the wrong word to use, they don't investigate, they are making a decison based on the information you and the supplier give.Jonty6262 said:Speaking of the energy ombudsman. How long after you log a complaint to them does someone pick it up for investigation?
Therefore it is extremely impotant to make your case in detail and give all relevant information structuredso it is easy to understand.1
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