RM weights for parcels confusion!

moonpenny

Packed a parcel last night to be picked up by RM. Medium size but pretty lightweight.

 Checked RM site for latest prices etc and noted medium parcel max 2kg same as small parcel.
Parcel weighed 2.4kg so reluctantly undid the whole thing  and repacked and got it down to 1.9kg. YAY!

Booking pick up online I couldn't believe that it gave max weight as 2.5kg for medium parcel. I could have saved myself a whole lot of stress.

Checked RM sites this morning to make sure of the weights for different sizes and it gives conflicting weights depending where you look.
Can anyone tell me why it is stated as 2 kg (for med parcel)but when coming to book in it was 2.5kg?

soolin

If I do a dummy run on click and drop I have to choose whether parcel is under or over 2kg. If I choose over 2kg I get a price of £5.99 for 2nd class standard. 

If I go to the price PDF again it shows up to 2kg and then over 2kg, (over 2kg dearer of course at £6.99 as it is over the counter prices) I can’t see anywhere showing the same price for an under or over 2kg parcel

https://www.royalmail.com/sites/royalmail.com/files/2023-03/royal-mail-our-prices-april-2023-ta.pdf

where did you see the price being the same for under or over 2KG?

moonpenny

I sent it "tracked 48" online price was £5.15.

When RM bring new prices out I just print the basic section so I don't have to keep checking site every time and it stated 2 kg same as small parcel.
When I booked in I ticked the box under 2.5 kg when I expected it to be 2 kg box and it was that that threw me. 

jon81uk

Where did you see the 2.5kg exactly? Looking at Royal Mail today and it stated up to 1kg, 2kg, 5kg, 10kg.

soolin

moonpenny said:

I sent it "tracked 48" online price was £5.15.

When RM bring new prices out I just print the basic section so I don't have to keep checking site every time and it stated 2 kg same as small parcel.
When I booked in I ticked the box under 2.5 kg when I expected it to be 2 kg box and it was that that threw me. 

I cannot see a 2.5 kg box at all, just up to 2kg and then up to 5kg. Are you perhaps using some sort of business account as I'm currently just using click and drop. 

moonpenny

Oops! sorry everyone, I think I clicked on 250 g (thinking it was 2.5 kg) when I should have clicked on 2kg.

I have just gone through the order again on RM website clicking both boxes (250g and then 2kg) and it came out the same price as I have paid £5.15.

Will there be a problem with this as I have paid the correct postage?

FFHillbilly

moonpenny said:

Will there be a problem with this as I have paid the correct postage?

depends if you get a jobsworth on the counter when you drop it off. I forgot to enter the weight once and it printed off as 0.001kg, when I put it on the scale to drop off it was obviously overweight and I was told I couldn't send it and I would have to "go away and come back later with the correct label" , what I actually did was just pay over the counter, and then voided the label when I got home.
some places don't even weigh them or check the dimensions.  some places I have been a few grammes/millimeters over and they just turn a blind eye and say it's at my risk and I might get charged extra but I never have been thus far

moonpenny

It was picked up this morning by RM.  I printed the label myself.