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Big Chromebook/Google account mess - old boy needs help please!
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Si_Clist
Posts: 1,547 Forumite


At my age I should have known better than to be setting up a new smartphone when I was likely to be distracted by an irritating tradesman making a mess of the house, but anyhow, I've got myself in a big mess here.
I was trying to log in to an app on the new phone, and for reasons which I can't recall now I ended up having to set a new password for my Google account. Which was fine until I later opened up the Chromebook and had to enter the new password, which I did. Then, after being distracted bigtime, I somehow found that Google then wanted me to enter my old password, which I couldn't remember. I think it then offered me the opportunity to do something anyhow despite some files not being saved, so I (foolishly) went along with that.
Before all this, I signed on to the Chromebook with a PIN. Now I have to enter the new password manually every time. And when I do, I find that all my files have disappeared!
I don't recall ever being asked if I wanted to back them up, so AFAIK they're not backed up anywhere. Is there any hope of me being able to get them back? Is there perhaps a magic button somewhere I can press called "Go back to how things were before you screwed them up"?
I was trying to log in to an app on the new phone, and for reasons which I can't recall now I ended up having to set a new password for my Google account. Which was fine until I later opened up the Chromebook and had to enter the new password, which I did. Then, after being distracted bigtime, I somehow found that Google then wanted me to enter my old password, which I couldn't remember. I think it then offered me the opportunity to do something anyhow despite some files not being saved, so I (foolishly) went along with that.
Before all this, I signed on to the Chromebook with a PIN. Now I have to enter the new password manually every time. And when I do, I find that all my files have disappeared!
I don't recall ever being asked if I wanted to back them up, so AFAIK they're not backed up anywhere. Is there any hope of me being able to get them back? Is there perhaps a magic button somewhere I can press called "Go back to how things were before you screwed them up"?

We're all doomed
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