Raisin Finance- Cant get my money back

m_howell

I opened a savings account with raisin on 24/11/22 and they got me to transfer the money to them.  The savings account was then rejected and I have not been able to get the money back from them into my account.  I have sent numerous emails and complaints but just get generic responses from their customer services team. 
I really don't know what to do next as it is a substantial amount of money and I want it back.  Can anyone offer me any advise where to turn?     

powerful_Rogue

m_howell said:

I opened a savings account with raisin on 24/11/22 and they got me to transfer the money to them.  The savings account was then rejected and I have not been able to get the money back from them into my account.  I have sent numerous emails and complaints but just get generic responses from their customer services team. 
I really don't know what to do next as it is a substantial amount of money and I want it back.  Can anyone offer me any advise where to turn?     

Have you phoned them? If so, what did they say.

0161 601 0000 
Monday to Friday (excl. Bank Holidays)
8:30 am to 4:30 pm

m_howell

Yes offer me the same explanation and have to sit on hold waiting to get through for 40/50 mins 

eDicky

Well what is that 'same explanation'..?

m_howell

Thank you for your response and for your ongoing patience.
 
We are sincerely sorry for the delay. Please note, we have asked our IT department to provide us with an update and will be in touch with more information as soon as possible. 
 
We understand this is extremely frustrating but please know our IT team are working hard in the background to have this resolved for you as soon as possible. 
 
If you have any further questions in the meantime, please get in touch.

datz

m_howell said:

I opened a savings account with raisin on 24/11/22 and they got me to transfer the money to them.  The savings account was then rejected and I have not been able to get the money back from them into my account.  I have sent numerous emails and complaints but just get generic responses from their customer services team. 
I really don't know what to do next as it is a substantial amount of money and I want it back.  Can anyone offer me any advise where to turn?     

Five months is a long time for a legitimate financial company to hold on to your cash and ignore you (and presumably your formal complaints). As your thread title mentions 'Raisin Finance', I hope you didn't send your money to this one: Raisin Finance (clone of FCA authorised firm) [link]