Faulty Product - LLoyds Pharmacy ignoring contact

SavvySaver24

I purchased an electrical item that cost over £100 back in November. Said item started malfunctioning at the start of March. Since then I have sent 2 online enquiry forms to Lloyd's Pharmacy and phoned them at least twice a week before having to give up when I've been on hold for over an hour. I've contacted them on social media with no response and I cannot find any email  for them anywhere.

My question is what happens if/when a company refuses to even respond about a faulty product? It was purchased on a debit card.

SavvySaver24

Ah sorry to add I forgot I did find an email address on complaint guide UK but not sure how genuine it was as again I've had no response to that.

DullGreyGuy

Some people will go instore where its much harder to be ignored

Some people will send a letter before action and go on to court

Some people will decide their time is more valuable and just write it off and never buy from them again

Robin9

Have tried this (Google is your friend)

Lloyds Pharmacy Complaints (complaintsdepartment.co.uk)

tightauldgit

Take it in to your local store and ask them to help. 

SavvySaver24

It's not as easy as going into a store as they've closed down our local one in Sainsburys so it's now a 30 minute drive.

SavvySaver24

Robin9 said:

Have tried this (Google is your friend)

Lloyds Pharmacy Complaints (complaintsdepartment.co.uk)

Yes thanks for this. That had the same email as on the complaint guide UK one - but they've also ignored my emails to that.

tightauldgit

SavvySaver24 said:

It's not as easy as going into a store as they've closed down our local one in Sainsburys so it's now a 30 minute drive.

Sounds easier than repeatedly sitting on the phone for an hour and being ignored though. 

DullGreyGuy

SavvySaver24 said:

It's not as easy as going into a store as they've closed down our local one in Sainsburys so it's now a 30 minute drive.

So there and back is less time than you've sat on the phone multiple times?

sheramber

Have you tried phoning as soon as lines open.?  That way you are are at the front of the queue. 

SavvySaver24

sheramber said:

Have you tried phoning as soon as lines open.?  That way you are are at the front of the queue. 

Yep, straight on the phone for 9am. I've tried phoning at various times in the lead up to in order to get in the queue. That's why I think they're just ignoring all calls.