Scottish Power not paying money owed

kiansmummy

My late father in law passed away on 20th May 2022 and was owed over £1500 which my partner has yet to receive despite emailing and calling 

she is constantly told different things and asked to wait 20 working days and is still yet to receive a cheque 

any ideas as this is so frustrating as the money is owed and we are coming up to the first anniversary and still not had a refund 

KxMx

Companies can be slow to refund, but that is taking the mickey! 

Has she been dealing with the bereavement department? 

https://www.scottishpower.co.uk/support-centre/bereavement 

Otherwise, I'd suggest making a formal complaint at this point.

https://www.scottishpower.co.uk/support-centre/complaints

Jowwie

Not that it helps any but my experience of all of the utility companies I had to deal with, Scottish Power were by far the worst.

Contacted them within a few days of the death with meter reads and was told the funds would be credited to the bank account within a fortnight. That did not happen. The bank account was frozen by the bank at some point after that.

It took me about three months of multiple calls and emails to get a cheque out of Scottish Power that was made out in a name I could use. Emails to them seemed to work best, contactus@scottishpower.com with a subject of FAO Bereavement team. My impression is the bereavement team is offshore and just follow scripts. They still insisted on sending out a cheque in the name of the deceased first even though I told them multiple times it was of no use to me.

I then had to do this

"as you want the cheque to be issued in your name, kindly send us an email with the following:

Email and attachments must include:

*Email subject line should only include FAO Bereavement Team
*Email to include Account number and name of deceased customer
*Copy, scan or photo of the death certificate
*Name of person/ Organization the refund should be issued to.
*Scanned copy or photo of proof of identity (for individual e.g. passport, driving license, for organization e.g. Company PAN, Tax copy etc.)

In body of email please include the below statement as it is (exact wording to be provided)

For Individual
I AM ENTITLED TO THE FUNDS AND THERE ARE NO OTHER INTERESTED PARTIES IN THE FUNDS. PLEASE ARRANGE TO SEND REFUND TO PERSONS NAME

Once email received with all correct documentation (death certificate, email confirming sole entitlement to funds, id of person cheque to be issued in), we will make the necessary changes and reissue the cheque. It would take approximately 21 days (7 days to cancel original refund and 14 to receive allowing for post etc)