Second fault on new bike. Been told by retailer that they are not going to help fix it.

Entropy1024

Jenni_D said:

In terms of the Consumer Rights Act, after a repair has been attempted then that is the seller's one and only attempt to make the goods conform to contract - if the goods fail again (for any reason) then the consumer can exercise their final right to reject. (CRA2015 s24 as posted earlier by @the_lunatic_is_in_my_head).

Given the seller's disgraceful behaviour so far then I suggest you'd be best served by getting that full refund and seeking an alternative elsewhere. They don't deserve your patronage - certainly not any form of loyalty.

With the lack of support I contacted Barclaycard to persue a full refund. 

I can honestly say that this had been the worst service I have ever received from any vendor in my life. Almost unbelievable. So glad most of what happened was in email and therefore black and white.

I've never had to claim a refund through Barclaycard before so will be interesting. Bad thing is I'm left with a broken bike in my garage and no idea how long this will take to get this resolved.

sinar

Does you bike have a Bosch motor with a purion display?

Entropy1024

sinar said:

Does you bike have a Bosch motor with a purion display?

No. all the electrical components are Hyena.

sinar

Entropy1024 said:

sinar said:

Does you bike have a Bosch motor with a purion display?

No. all the electrical components are Hyena.

Oh right, i had a similar issue with the Bosch system, I hope you get your situation resolved.

nyermen

Manxman_in_exile said:

Evans used to be one of the best specialist bike shops in the country.

Unfortunately, after becoming part of the Sports Direct empire and going nationwide they've had the same fate befall them as that of other once high quality names like Karrimor, Field & Trek, etc etc

Something happened towards the end before then, before they got into trouble and were bought.  I think there was large commission for selling new bikes, and no incentives to then provide further support or sell anything else (has that changed?)

I remember going into the store in woking to find out about getting a brompton serviced, and waiting for around 20 minutes while 2 staff chatted about their private lives while saying "we'll be with you soon".  It was like they wanted to me to leave.

When I mentioned it to people I knew at my local gym fitness group, one said unless you turn up in the store looking like you've 2k to spend, they weren't interested.  
I probably wasn't dressed my best...

OP - you mention being asked to leave.  I'm not going to assume/judge anything happened except that presumably you can't return the bike now to that store.  But if you do go via credit card, make sure you ask them what to do with it (as it now belongs either to the card company or the shop I think, depending on how the money is reclaimed to you).