Octopus Energy Shady Business Practices

niktheguru

Spoonie_Turtle said:

niktheguru said:

TheElectricCow said:

Stubod said:

..click bate post from a newbie??

I don’t think it’s fair to immediately jump to that conclusion, the OP could genuinely be having an issue with their account or may just have made a simple mistake when setting the amount. I agree calling it a “shady business practice” is a bit of a stretch, but they have justified their beliefs and have explained why they feel the system is unfavourable to customers based on the facts as they understand them. Everyone here was a newbie at some point.

This will entirely depend on if the OP bothers to engage again in his/her thread. There's always a suspicion when there's a long "first post" from someone who then doesn't contribute despite a lot of advice from other posters.

I get staggered in this day and age how so many people start crying wolf as soon as there is no automatic online way to do something. Calling customer services isn't hard and usually gets very quick resolution to problems. Now if the op had tried this and got no where, then I'd have sympathy with him/her but it sounds as though they havent.

Might not be hard for you but it is for a lot of people, for all sorts of reasons. 

That's not a bad point, but it's also incredibly easy to come to a public forum and start whinging that "company x are crooks, company y don't care" when somebody hasn't even contacted customer services to try and solve the issue. I'm sure the vast majority of people are able to give a customer care line a call. Sure there will be a minority that will struggle due to language problems, confidence etc. But if you're able to write an eloquent forum post, you're probably able to write an eloquent email and/or speak to someone on the phone. If you then don't get any where, feel free to berate them on a forum.

born_again

This thread came up on a google feed on my phone last night 😶‍🌫️

pearl123

I've had no problem lowering my direct debit on the Octopus site. Octopus once raised it and a month later I knocked it down again.