parcelforce express24

hermante

Paid for an item on Thursday at 11am. Ideally I needed it on Friday or at the latest by 10am today (Monday), although I didn't communicate this to the seller since the listing said same day dispatch and next working day delivery.

The seller did dispatch on the same day, but they used parcelforce express 24. If they had used RM Special Delivery I know it would have arrived on Friday (as long as they dropped off before 5pm or so, which they did).

Parcelforce collected the parcel from the seller just before 5pm Thursday but nothing shows on Friday. On Saturday at 12.01am it says loaded to vehicle for delivery. Now (Monday morning) it still doesn't say out for delivery.

I have messaged the seller and so far they only said they don't think Saturday counts as a working day. They are in Northern Ireland if that makes any difference.

Should the parcel have arrived on Friday?

soolin

Unlikely to have arrived Friday , I would expect it today or tomorrow at best. What delivery estimate on your order are you seeing? 

GadgetGuru

Other then special delivery, nothing else is guaranteed - you can't even claim for delay on express24 or Tracked24 any more!
I sent a Tracked24 item on Tuesday. It went to the buyers mail centre on Wednesday AM, and then the tracking didn't update. Just sat there for a few days. The tracking finally updated and the buyer received the item on Saturday!

Fortunately I kept in touch with the buyer and kept him informed all the way so he happily left me positive feedback, but ether way, none of these tracked24 services are reliable and you cannot claim for late delivery with them either....

Sometimes parcels are loaded onto the van, but the postman just doesn't deliver it for whatever reason. I had had a package left in this state for 2 days in the past!

Note this is not any fault of the seller, who dispatched on time using a service that should be next day......

hermante

IftiBashir said:

Other then special delivery, nothing else is guaranteed - you can't even claim for delay on express24 or Tracked24 any more!

Note this is not any fault of the seller, who dispatched on time using a service that should be next day......

I agree the seller has done what they said they would.

Anyway it arrived about 10 minutes after I left on a 2 week work trip. Oh well.

This seems to say that you can get a 50% refund if it's late? 

https://www.parcelforce.com/help-and-advice/sending/enhanced-compensation

But what is the "stated delivery date" for an express24 collection booked for Thursday - is it Friday or Monday?