Incorrectly completed recall caused petrol leak

mabenson

During my service I was informed my 2018 Mazda 3 needed a recall (pump replacement on the petrol system).  Unfortunately whilst doing it one of the seals was left faulty.  The result was my car was leaking petrol.  This obviously cost quite a lot of money in petrol and has damaged the tarmac on my drive.  When I had a chance to take the car back to the main dealer (who performed the recall) they sorted the issue for free.  Should I write a letter of complaint?  I don't want to destroy my relationship with the garage as they are the only mazda specialist near but I think the driveway damage is going to cost a fair bit to clean up/repair never mind the petrol costs.  

pramsay13

I don't think the actual cost of leaked petrol will be that much, it will just seem like a lot. 
If you're actually paying to get the driveway cleaned then speak to the garage and see if they offer a goodwill gesture to cover the cost, I think that's the best you could hope for. 

mabenson

I'll definitely have to sort the drive as I'm in a rented house so I'm sure I'll lose some deposit over it!  Dishwasher liquid and the pressure washer did nothing so I'll try a specialist stain remover before I have to call in the professionals.