We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Boost energy company
waynestrang
Posts: 1 Newbie
I am on a smart prepay meter and just had an email saying they have been under charging me for the last 6/7 months and I have to pay it all back. Surely I can't be held accountable for their mistakes. Any advice would be good.
0
Comments
-
You're not accountable for their mistake - just for the energy you've used.
Check the figures and if they're correct, you just need to pay any outstanding cost for the energy.1 -
MSE asked to transfer to EnergyNever pay on an estimated bill. Always read and understand your bill0
-
waynestrang said:Surely I can't be held accountable for their mistakes. Any advice would be good.If you spotted that they had been overcharging you for the past few months would you similarly want to just let it go?Do check what they have been charging you and see if they are correct, but if so then yes, they are able to insist on the correct payment being made.If they didn't tell you about a price change though that would be different, so don't just assume they are right...
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.2K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards