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waynestrang
waynestrang Posts: 1 Newbie
edited 14 April 2023 at 3:47PM in Energy
I am on a smart prepay meter and just had an email saying they have been under charging me for the last 6/7 months and I have to pay it all back. Surely I can't be held accountable for their mistakes. Any advice would be good.

Comments

  • MorningcoffeeIV
    MorningcoffeeIV Posts: 1,947 Forumite
    1,000 Posts Third Anniversary Name Dropper
    You're not accountable for their mistake - just for the energy you've used.  

    Check the figures and if they're correct, you just need to pay any outstanding cost for the energy. 
  • Robin9
    Robin9 Posts: 12,987 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    MSE asked to transfer to Energy
    Never pay on an estimated bill. Always read and understand your bill
  • MWT
    MWT Posts: 10,549 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    waynestrang said:
    Surely I can't be held accountable for their mistakes. Any advice would be good.
    If you spotted that they had been overcharging you for the past few months would you similarly want to just let it go?
    Do check what they have been charging you and see if they are correct, but if so then yes, they are able to insist on the correct payment being made.
    If they didn't tell you about a price change though that would be different, so don't just assume they are right...

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