Chase App down ?

SAC2334

Anyone else having a problem with Chase current account. So far the customer help seem baffled .
After logging on the account just shows message , "something has gone wrong with the app, a quick reset should fix it " but it does nt . The advisor was trying to find out if any others had same problem .

veggieblob

Worked fine for me just now

wiseonesomeofthetime

Been using it all day. No issues.

Checked just now and still working fine.

northwalesd

No problems for me either.

wmb194

Have you tried turning it off and on again?

retiringtoosoon

Use a different browser 

wmb194

retiringtoosoon said:

Use a different browser 

Not possible, it's an app. However, if you have one, you could try it on another device. The re-registration is an annoying process, though.

wiseonesomeofthetime

SAC2334 said:

Anyone else having a problem with Chase current account. So far the customer help seem baffled .
After logging on the account just shows message , "something has gone wrong with the app, a quick reset should fix it " but it does nt . The advisor was trying to find out if any others had same problem .

Did/do you have the issue on both WiFi and mobile data, or just the one? 

If works on mobile data, but not on WiFi, try resetting your router.

You would think Chase CS would be able to offer similar advice though tbh.

The usual outcome here, with most apps, is to uninstall and reinstall. Though this can be a pain with banking apps and the re-registration process, as highlighted by wmb194 previously.

SAC2334

wmb194 said:

Have you tried turning it off and on again?

I  have done everything the help team suggested including updating  the app to latest version and sending them a screenshot of their " something has gone wrong with the app " message . Reset the app many times  .I was 2 hours with them .Help team adviser was very good but end of the day we got no further. Its a weird one but the message posted on the app suggests the problem is at their end  

redux

Try deleting the application data. It will mean reregistering as the post above yours suggests, but it may help

Or first try just deleting the cached data for the app.

SAC2334

wiseonesomeofthetime said:

SAC2334 said:

Anyone else having a problem with Chase current account. So far the customer help seem baffled .
After logging on the account just shows message , "something has gone wrong with the app, a quick reset should fix it " but it does nt . The advisor was trying to find out if any others had same problem .

Did/do you have the issue on both WiFi and mobile data, or just the one? 

If works on mobile data, but not on WiFi, try resetting your router.

You would think Chase CS would be able to offer similar advice though tbh.

The usual outcome here, with most apps, is to uninstall and reinstall. Though this can be a pain with banking apps and the re-registration process, as highlighted by wmb194 previously.

No issues with mobile data or  Wi fi , I was at home and probably piggy backing on my home broadband so will try switching the router off/on.
 I was going to try uninstalling and reinstall. I was nt aware that would mean a tedius re registration.
The team have given me an action number so I will give them time see if they can work out the problem but the message displayed suggests its at their end. I will have a look at wmb194 s experience