Old motor on a new electric chair

Alderbank

Jumblebumble said:

ShergarGB said:

My elderly father has an electric chair to help him up and down. It came from a family member that sadly went into hospital and died before it got any use(August 2021). My Mum used it briefly before she too sadly died. My Dad has only just started to use at. The first time he used it, it 'stuck' in the up position. I have looked at it and I got an electrician to look at it. He reported that the motor will not reverse so the chair will not come back to the normal position. Basically the chair is unusable now. The electrician also stated that the motor is actually 20 years old but the chair is less than 2 years old. The company that sold the chair have washed their hands of it as they say it is out of warranty. My question is: What are our rights? Should the company replace the motor/chair? or provide a repair? Any advice please. TIA

How would you prove to the vendor that your late Mum did not have it repaired/serviced elsewhere  and someone else fitted the 20 year motor ?

I don't see how you could prove that but more importantly what would be the point of trying to do so?
Consumer rights are between trader and consumer. The consumer of this electric chair died in 2021.

Also, I'm not sure what the significance of the motor being 20 years old is.
Is the OP claiming that motors 'go off' in storage?
One example UK manufacturer, Willowbrook, say they launched their 'riser recliners' (they don't call them electric chairs!) 25 years ago. They don't appear to have changed over the years. I suppose the mechanical parts as well as frame components in a chair bought today might well be from original stock. 20 years old does not mean it is faulty.