In House Display

greyteam1959

I have an Octopus IHD, a Geo V2.
I have solar panels.
All has been OK with the IHD until about a week ago when the export reading
went blank.
The actual smart meter shows an export reading of 21 but the IHD just shows ---
Apart from turning the IHD off & on is there anything else I can do to get the export
reading back ?
I have sent an email to Octopus  but not got a reply yet, Bank Holiday Weekend etc.
TIA

ukbill69

greyteam1959 said:

I have an Octopus IHD, a Geo V2.
I have solar panels.
All has been OK with the IHD until about a week ago when the export reading
went blank.
The actual smart meter shows an export reading of 21 but the IHD just shows ---
Apart from turning the IHD off & on is there anything else I can do to get the export
reading back ?
I have sent an email to Octopus  but not got a reply yet, Bank Holiday Weekend etc.
TIA

Id wait and give them a call Tuesday

[Deleted User]

greyteam1959 said:

I have an Octopus IHD, a Geo V2.
I have solar panels.
All has been OK with the IHD until about a week ago when the export reading
went blank.
The actual smart meter shows an export reading of 21 but the IHD just shows ---
Apart from turning the IHD off & on is there anything else I can do to get the export
reading back ?
I have sent an email to Octopus  but not got a reply yet, Bank Holiday Weekend etc.
TIA

I am being a bit dense this morning but I don’t understand your issue. AFAIK, no IHD shows an export usage (kWh) index reading. The IHD that I have shows the amount of power that is being exported in kW. This increases and falls as the sun shines and house load changes.

The meter readings that are shown on the IHD are a total of all 4 indexes that have been used over the life the respective meter.

greyteam1959

Pictures of IHD.

[Deleted User]

greyteam1959 said:

Pictures of IHD.

Each day is a school day. There was an issue with some Kaifa meters last year where the  meter was not providing export readings after a firmware update. Firmware updates are the responsibility of the meter manufacturer. It took 3 updates and 7 months to resolve the problem. Is your supplier able to pull export readings?