Pac code three network

jasondm

I’m in the 14 day cancellation so requested pac using the text service from three they ask for dob as well but I don’t get pac code I got  text saying there’s a error and to call them . 3 hours of being messed about they say they I owe £487 to terminate contract then past through to customer services and they say there’s problem and they cannot generate pac codes for 3 days. Another advisor said put the new sim in phone and it will appear if I request it from another network provider ???
on to twitter next.
look like they don’t won’t to abide by ofcom

jasondm

Attached is a screenshot 

jasondm

Then they send this instead of pac code

Aylesbury_Duck

Is there a question?

sheramber

Have you used the phone  in the time  you've had it?

outtatune

Is requesting a pac the correct way to cancel within the cooling off period?

powerful_Rogue

When did you purchase the Sim card and was it direct with 3 or via a retailer? Online or in store? Is this for you or your business? What tariff are you on and how much have you used the sim?

Casskale

outtatune said:

Is requesting a pac the correct way to cancel within the cooling off period?

I wouldn't have thought so, no.