Lastminute Package refund

Djsquid2020

I'm in a little dilemma and unsure of the best course of action. 

I booked a package holiday (£973.35 - Flights & Hotel) with Lastminute.com, which, unfortunately, I couldn't go on and so cancelled the trip and Lastminute then gave me a partial refund in the form of vouchers (£804.57). 

I then used those vouchers to book a new trip, and 4 hours before departure, British Airways notified me that the flight was cancelled. They offered me an alternative flight the next day at a completely different airport which wasn't suitable so I didn't accept it. I would have to contact my travel agent, so I immediately spoke with Lastminute via Live chat, who told me they would try and get me an alternative flight, but it could take up to 7 days to get back to me. (Do people not work? make arrangements? We can't just drop everything to go on holiday. 

Anyway, my trip was ruined because I had no communication from Lastminute until yesterday, 8 days after the flight was cancelled, telling me the flight was cancelled, and this morning they emailed to say they would refund me again in vouchers for the cancelled flight (£146) 

But what about the Hotel and the return flight? I couldn't get to my destination in the first place, so how do they expect me to use those? 

Can I do a credit card chargeback for this? despite using the credit card for the original first holiday, or have I lost out on all of it? I had travel insurance as well via Admiral, but again, I've no idea what to do I've lost £827 using Lastminute.

eskbanker

Since Lastminute made a significant change to your package before departure and weren't able to offer an acceptable substitute arrangement, then they're obliged to refund you in full (i.e. the whole package not just one flight leg) within 14 days, under article 11 of the Package Travel Regulations 2018.  Chargeback may be an option but is likely to get messy if the second trip was booked with vouchers, so better to exercise your rights directly with Lastminute if at all possible....

Djsquid2020

Many thanks for your help @eskbanker I have emailed the complaints department, who have advised it can take 28 days to resolve, but I won't hold my breath.

I didn't accept the refund for the cancelled flight, however they have gone ahead and approved that without my consent and refunded me £64.47 as cash and £81.95 as yet another voucher. 

Awful company!