Parkdean Holiday caravan not as advertised

Grumpy_chap

twopenny said:

You say it's the veranda.

other than the verenda we don't know what that is of if it is covered under their terms.

We'd also need to know exactly what the booking site says about the provision of the veranda and what size it would be.  Photos may have been "typical".
Or how large the caravan was.
Or how many people in the group.
Or how the OP was impacted by the small veranda.

Wonka_2

01NSkinner said:

Thanks for the replies. What a lot of questions! Having answered a question with the detailed answer about the veranda, I'm thinking that full answers to the latest questions and, I assume, the next set of questions after, would enable posters to determine whether they think my complaint is reasonable in their opinion.

Could we skip that bit!. Assume that you consider my complaint to be reasonable.

Would you have any advice as to how I could progress the matter further given 3 emails to Parkdean have not resulted in a partial refund.... or a future discount... or anything!

Many thanks

The issue is that the questions are relevant - particularly the 'what did you do about it at the time ?'

Given you chose to stay then the assumption is that the impact was limited - particularly in March/April in UK for alfresco dining. 

If you're lucky they may give you a voucher towards a future stay but on the information you've given your 'entitlement' is likely to be zero unless you can show that it advertises 'outside seating for 6' but only gave you space/facilities for 2

lisyloo

No we can't really skip that bit and it's really important to establish what the promised you.
Was a veranda for 6 included in the description or not? It's a fairly simple question.
It's true you can't rely on illustrations.
It really matter what you actually booked not the picture.

Skipping on (as requested).
Do you have legal cover on your house insurance? Sorry for more questions but it's a free route to legal advice and legal action if you have it.

How did you pay? There is a route via debit or credit cards.

Otherwise you can send a letter before action and go down the court route yourself. We cannot advise if this is worthwhile.

So 3 options for you there.

01NSkinner

Many thanks for replies. Much appreciated.

All now happily resolved. For anyone who comes across this in the future the answer is persistence.

In fairness to the company, I won't be responding to this thread any further.

Many thanks again for the replies.

TELLIT01

What about fairness to others visiting Parkdean sites who may find themselves in the same situation?  What was the resolution?  Partial refund, discount on future stay??  No detail requested, just the tupe of resolution.

Grumpy_chap

What about fairness to those who freely gave their input to try to assist?

01NSkinner said:

Many thanks for replies. Much appreciated.

All now happily resolved. For anyone who comes across this in the future the answer is persistence.

In fairness to the company, I won't be responding to this thread any further.

Many thanks again for the replies.

p00hsticks

01NSkinner said:

In fairness to the company, I won't be responding to this thread any further.

Given that the company was named in both the thread title and initial post, I find it difficult to understand how acting all coy about explaining how exactly they have resolved the complaint to your satisfaction is being very fair on them.