Jessops - Worried what they have sent me has been opened and used before

Grumpy_chap

tightauldgit said:

Would a shop display item be considered 'legally new'? Because I don't think most consumers would regard a display item as good as new hence why they are often discounted. Equally, I quite often see retailers listing things as 'open box' at a discount which I presume means it was returned but not faulty. 

 

I always thought "open box" meant the same as "ex-display"

powerful_Rogue

I agree with @Manxman_in_exile . This is where we end up with such generous consumer rights.

If a returned product has been used beyond what is "necessary to establish the nature, characteristics and functioning of the goods" then the retailer can quite rightly make a deduction and then sell that product on at a reduced price.

If a returned product hasn't been used beyond what is "necessary to establish the nature, characteristics and functioning of the goods" then I believe there is no issues with this then being sold as new.

tightauldgit

Grumpy_chap said:

tightauldgit said:

Would a shop display item be considered 'legally new'? Because I don't think most consumers would regard a display item as good as new hence why they are often discounted. Equally, I quite often see retailers listing things as 'open box' at a discount which I presume means it was returned but not faulty. 

 

I always thought "open box" meant the same as "ex-display"

It probably does in some cases, but then again I see it with online only retailers who don't have display items I presume. 

The thing for me is that if I went into Currys and bought a tablet say and they took the one off display shoved it in a box and handed it to me I think I would dispute that it's 'new' so I would probably apply the same logic to an item that's obviously been returned to a retailer and resold.

user1977

Grumpy_chap said:

tightauldgit said:

Would a shop display item be considered 'legally new'? Because I don't think most consumers would regard a display item as good as new hence why they are often discounted. Equally, I quite often see retailers listing things as 'open box' at a discount which I presume means it was returned but not faulty. 

 

I always thought "open box" meant the same as "ex-display"

"Ex display" to me suggests something which has had dozens of grubby hands poking at it, rather than just one person opening a box and putting it back.