Estimated Annual Usage Quantities For Gas & Electricity Missing On Latest April Octopus Statements?

youravinalarrrf

Anybody else received a statement from Octopus since 1st April which doesn't show the estimated annual usage quantities for both gas and electricity?

I thought it was one of the conditions of their Operators Licenses that this information must be included on any statement they issue to customers?

This vital information has always been included on every other statement I've had from them and from previous energy suppliers.

Qyburn

My 1st April bill from Octopus includes estimated annual cost on the first page, and estimated annual usage (in kWh) on the second page.  By the way I don't really see it as "vital" as it's just a guess, they dont have a crystal ball to view future use or future prices. 

Grizzlebeard

My latest statement includes "Estimated Annual Cost". top right hand column, but the "Estimated Annual Usage" has indeed disappeared from Page 2.

My guess is that since people's habits have changed, future estimates can't be predicted from previous behavior so are only fulfilling legal obligations since they assess that for many customers such estimates may be wildly inaccurate.

Merlin139

My bill dated 30th March is missing the Estimated Annual Usage also. 

Not that it bothers me as I can work it out anytime I want, and do as I have watched my usage go down over the last year. I maintain a spreadsheet with all my readings going back since I moved in 21 years ago.

MWT

youravinalarrrf said:

Anybody else received a statement from Octopus since 1st April which doesn't show the estimated annual usage quantities for both gas and electricity?

I thought it was one of the conditions of their Operators Licenses that this information must be included on any statement they issue to customers?

This vital information has always been included on every other statement I've had from them and from previous energy suppliers.

'Vital' is a bit strong considering it is only an estimate, but AFAIK, the requirement is to give the estimated annual cost, the estimated annual consumption is not required to be given each month.

Spoonie_Turtle

Just to add another datum point, our bill up the the 31st March has it on.

badger09

My bill 4th April has est annual cost and usage for both gas electricity as usual. 

SJMALBA

My bill for March (meter readings submitted 1st of April) has estimated costs and usage, for both fuels, as normal.

username

i have a bill dated 31st March from Octopus and it has both the estimated usage in kwh on the tariff pages and the monetary estimation on the front page.

matelodave

Does this random guess of estimated consumption change much every time a bill comes in, ie do they recalculate it on your last months consumption or does it effectively stay the same.

Dunno how they'd guess mine, last month I used around 1000kwh but this month I expect it to be down to 500 and then  250 a month from May through to September when I reckon it'll increase about 500 in October, peaking to 1200 in December/January.

Eon-Next dont do ever such a good job, its a random guess of around 1000kwh more than I use, so its a waste of time and no help whatsoever.

youravinalarrrf

matelodave said:

Does this random guess of estimated consumption change much every time a bill comes in, ie do they recalculate it on your last months consumption or does it effectively stay the same.

The estimated annual consumption figures are normally recalculated and updated on every monthly statement for electricity. For gas it never used to get recalculated for many months at a time but for the last few months they seem to have got their act together and it has been recalculated and updated every month the same as electricity.

I don't know if this helps but this info is from the Octopus Balance Forecast page

• It runs from the last bill we issued, because this is when your account was most up-to-date
• Your energy use is estimated by taking into account historical readings (including previous tenants), 5 years of weather patterns in your local area, and local weather forecasts for the next 25 days