Lenovo refusing to refund extended warranty (within the 14 day period)

born_again

Manxman_in_exile said:

cypher007 said:

... surely the extended warranty by nature is supposed to offer the service of repairing something otherwise what is the purpose of it?

What do the T&Cs of the premium care actually package say?   Do they guarantee to fix a faulty laptop?

What do those T&Cs say will happen if they can't fix the faulty laptop?

If those T&Cs say Lenovo will refund (or perhaps replace) if they can't fix it, isn't that exactly what they've done?

I don't think you can claim a refund for the care package either on the ground that you didn't use it or that they didn't repair your laptop.

However, if you want to argue with them that under the premium care package you were entitled to the next day attendance onsite of an engineer etc, but that they failed to provide that service, then you might have an argument that they owe you a refund or partial refund.

But whether you would succeed with that argument would depend on the small print of the T&Cs.  I suspect somewhere it will say that next day attendance (or whatever) is not guaranteed but is "subject to availability of engineers" and perhaps other constraints.

I think the issue here is there is no fault with the laptop. As has been proved by a new motherboard, still having the same issue.
It is down to a software compatibility issue.