PARKMAVEN- Ilford exchange

raps

Hello

My mother received a NTK from Parkmaven for parking at the Ilford exchange (ANPR). 

I am trying to appeal for her online- but the reference number and car registration brings back an error stating 'Sorry, we are unable to locate this ticket. Please can you check the details you have entered and try again.'.

What shall I do?

Thanks in advance

B789

If, after double checking you have entered the correct PCN and VRN number in their website and you get the same message, do you know how to record your screen actions? If not, then a couple of screenshots of the problem will be worthwhile storing for possible future use.

Before you appeal, have you read the Newbies/FAQ thread near the top of the forum? Please don't go in blindly appealing before reading that thread. We see far too many people either not bother reading it or just skim-reading it and missing some of the most important points and digging a hole for themselves and wondering why they have lost their appeal.

Umkomaas

My mother received a NTK from Parkmaven for parking at the Ilford exchange (ANPR). 

What date did the parking event occur?  What is the date of issue shown on the NtK?

I am trying to appeal for her online

You are doing it under her name?  Please don't try to appeal 'on behalf of'.  Too many Knights on White Chargers have caused grief for those for whom they are trying to be the hero!  Everything must be in the name of the registered keeper. 

Take screenshots of all those 'unable to locate the ticket' messages. 

raps

B789 said:

If, after double checking you have entered the correct PCN and VRN number in their website and you get the same message, do you know how to record your screen actions? If not, then a couple of screenshots of the problem will be worthwhile storing for possible future use.

I've kept a video and screenshots of the errors.

B789 said:

Before you appeal, have you read the Newbies/FAQ thread near the top of the forum? Please don't go in blindly appealing before reading that thread. We see far too many people either not bother reading it or just skim-reading it and missing some of the most important points and digging a hole for themselves and wondering why they have lost their appeal.

I have read the appeal, but my question is - is this an error as this NTK does not exist?  I don't want to contact them to say the reference number isn't working.

Umkomaas said:

My mother received a NTK from Parkmaven for parking at the Ilford exchange (ANPR). 

What date did the parking event occur?  What is the date of issue shown on the NtK?

I am trying to appeal for her online

You are doing it under her name?  Please don't try to appeal 'on behalf of'.  Too many Knights on White Chargers have caused grief for those for whom they are trying to be the hero!  Everything must be in the name of the registered keeper. 

Take screenshots of all those 'unable to locate the ticket' messages. 

date of event 17.03.2023, date NTK issued: 22.03.2023

Fruitcake

Plan A is a always a complaint from the keeper to the landowner and their MP.

The keeper can try sending an SAR to the PPC asap to see if anything comes back before the appeal deadline.

The keeper can also appeal by post about a week before the appeal deadline. It should be sent first class from a Post Office counter, obtaining the all important free proof of posting.
Use the template in blue, unaltered, sent from the keeper.

Umkomaas

date of event 17.03.2023, date NTK issued: 22.03.2023

 Very recent then. I wanted to check because sometimes when a PPC off-loads a case to a debt collector, their own records are removed - but it's far too early for your mother's PCN to have got to that stage. 

raps

UPDATE: complained to land owner and she cancelled the ticket for me 

raps

Thank you everyone for your help and advice 

B789

Well done... but do you have it in writing? There are countless threads on here about landowners saying they have cancelled to then end up with the victim facing a claim with no actual evidence that the landowner did what they claimed.

Go to the PPCs website and go through the motions of attempting to pay the PCN, without actually paying (obviously) and see if the PCN is still showing as active or unpaid.

raps

B789 said:

Well done... but do you have it in writing? There are countless threads on here about landowners saying they have cancelled to then end up with the victim facing a claim with no actual evidence that the landowner did what they claimed.

Go to the PPCs website and go through the motions of attempting to pay the PCN, without actually paying (obviously) and see if the PCN is still showing as active or unpaid.

Yes I got it in writing via email

B789

raps said:
Yes I got it in writing via email

Now you need to do the other bit and check on the PPCs website.