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Octopus say they can’t read my SMETS2 meter

SuzeQStan · 2023-03-31 20:20:02

Switched from Shell Energy to Octopus as recently had solar panels installed and wanted to take advantage of their Outgoing tariff which pays 3x the rate that Shell do for grid export. switch happened very quickly but now Octopus say they can’t read our SMETS2 meters which were installed 13 months ago by Shell Energy. I’ve…

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InvertedVee Posts: 164 Forumite

12 April 2023 at 5:25PM

I'm nervous about declaring a conclusion but I had an email from Octopus today asking me to try again as they think they have resolved the issues. Sure enough, I can see gas consumption on the website and app and they have unscrambled the mixed up import/export data.

The gas meter and comms hub are less than a metre apart, so that's never been an issue for me.

Best of luck to you @SuzeQStan

3 bed det. built 2021. 2 occupants at home all day. Worcester Bosch Greenstar 30i combi boiler heating to 19-20C from 6am to midnight, setback to 17.5C overnight, connected in EMS mode to Tado smart modulating thermostat. Annual gas usage 6000kWh; electricity 2000kWh.
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