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Ebay issue
tberry6686
Posts: 1,135 Forumite
At this point I have only messaged the seller to see how they want to deal with this issue
I bought an item on Ebay a few days ago for around £70. It was the package was delivered today but the padded envelope had been slit open at one side and the item was missing.
Anyone know what happens with this normally ? Never had an issue before.
Thanks
I bought an item on Ebay a few days ago for around £70. It was the package was delivered today but the padded envelope had been slit open at one side and the item was missing.
Anyone know what happens with this normally ? Never had an issue before.
Thanks
0
Comments
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You raise it via eBay.tberry6686 said:At this point I have only messaged the seller to see how they want to deal with this issue
I bought an item on Ebay a few days ago for around £70. It was the package was delivered today but the padded envelope had been slit open at one side and the item was missing.
Anyone know what happens with this normally ? Never had an issue before.
Thanks1 -
The issue is if parcel tracks to delivery any INR case will be closed in sellers favour. The only real way to deal with this is to phone ebay and keep trying them until they can see the issue, you will need to base your comments on how helpful seller is as most will want to protect their accounts first and then help the buyer.MattMattMattUK said:
You raise it via eBay.tberry6686 said:At this point I have only messaged the seller to see how they want to deal with this issue
I bought an item on Ebay a few days ago for around £70. It was the package was delivered today but the padded envelope had been slit open at one side and the item was missing.
Anyone know what happens with this normally ? Never had an issue before.
ThanksI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1 -
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing.
So open a return request OP
In the game of chess you can never let your adversary see your pieces0 -
I think that a "significantly not as described" case would be the better option in this situation.https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing.
So open a return request OP 0
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