Bulb -> Octopus - billing problem

TheBanker

Hi

I was transferred from Bulb to Octopus last month. I have smart meters.

I could see my electricity usage in my online account, but not the gas usage. I emailed Octopus who did something which fixed the issue. Now I can see my usage for both gas and electricity.

However, my March bill has not been generated. In the 'Balance History' I can see a charge for electricity was applied on my billing date (19th) but no gas charge was applied. In the 'request a refund of my credit' section it says I cannot request a refund because I have not submitted a recent meter reading.

I emailed them about the billing issue and they said they're looking into it. But a week later they're still looking into it. 

I think generating accurate bills is quite important, so while they continue to look into it I wondered if anyone else had experienced a similar issue following the move from Bulb?

Getferret

I would give them another couple of days to resolve, it may be a case when your bill was being generated the switch was happening. 

My Dad was also moved from Bulb to Octopus recently.

No smart meter, I give his electric and gas readings every month on the last day of every month just before DD date of 2nd.  

This morning readings submitted to Octopus, electric reading history looks ok but the gas history there is no readings for January and February.  All Bulbs previous bills are showing so Octopus must have the data…. Somewhere.

Octopus App already showing readings submitted this morning and a bill that is correct. 

I am impressed so far.

MikeJXE

Did they have an opening reading for gas

I have been with Octopus since 2nd Feb, gave them readings for 3rd March (no smart meter) got the bill next day. 

Gave them readings for 31st Match at 11am and have my bill already so perhaps not Octopus at fault 

daydream_believer

I have the same issue, my first bill from them had both electric and gas (from a meter reading I sent them) my next 2 bills have only been for electricity, seems the gas smart meter is not transmitting to them.