Opinion on this full head of highlights?

MalMonroe

[Deleted User] said:

What I mean Pollycat is that I expected them to be falling over themselves to fix it.  Not letting me walk around like that for a week being a bad advert for their salon. And if they are fully-booked then I expect a refund instead so I can go elsewhere. Although if I had mucked up someone's case at work, I'd be expected to put in overtime to fix it.  

The apology is neither here nor there. 

Seems to me as if some of you guys have pretty low expectations when it comes to customer service. 

Hi, I think £80 is a lot to pay for a hairstyle you're not happy with. But what you ended up with is not what I think of as highlights - which I'd expect to be a bit more 'floaty' - difficult to describe but more subtle and random and not as defined as the colours you have ended up with. 

You are fuming, of course and that is understandable but people on here have simply told you what they think, which is exactly what you asked for.

If you are not happy about the salon's solution then you have to tell them, asap. Tell them you want a refund or you want your hair to be rectified much sooner than next week. If what they have offered is not good enough, you have to tell them, rather than us. They're not going to guess what you want them to say or offer to give you your money back, that's fairly obvious. Unless you kick up a fuss. 

Let them know that if they can't or won't comply then you may possibly feel inclined to put your photo (as above) on social media under their salon details in order to shame them into it.

Take positive action. But please don't be mean to the folk on here who have, as you requested, said exactly what they think.

The only good thing is that it will either grow, or wash out - unless it's rectified. Which I hope it is, very soon. 

Pollycat

[Deleted User] said:

Seems to me as if some of you guys have pretty low expectations when it comes to customer service. 

Not at all.

I just wouldn't have walked out of a salon with wet hair after paying £80.00 for a colour.
Especially if:

[Deleted User] said:

I did say to them that it didn't look very close to the root but they assured me it was "just because it was wet" and that it would be fine when it was dried. I've been doing this for years (at different salons) and there's never been an issue. 

I'd have then been in the perfect position to let the staff know that I wasn't happy and asked then face-to-face what they were going to do about it.

Did you tell the salon that waiting a week to fix a poor job wasn't acceptable?