Opinion on this full head of highlights?

[Deleted User]

Hello
Paid £80.  What do you think?

oldernonethewiser

Is it what you wanted and expected?

If so then money well spent. 

Devongardener

I’m not a hairdresser, but I would have thought that highlights are applied to much finer strands of hair and more randomly.  This looks like broad stripes not highlights and doesn’t blend the roots into the lightened areas.
 However it might be on trend for all I know!

turnitround

I think I would be furious. I wouldn't have left the salon till they sorted it out.

[Deleted User]

Thanks guys.  

I was mostly irritated about how it's not very close to the scalp.  It already looks like it's growing out.  But now I see it's pretty stripey and uneven too. 

On the point of not leaving the hairdresser until it was sorted - I didn't get a blowdry, I just left with it wet.  (I hate blowdries!) I did say to them that it didn't look very close to the root but they assured me it was "just because it was wet" and that it would be fine when it was dried. I've been doing this for years (at different salons) and there's never been an issue. 

Should I contact the salon? Thing is, it's not like I want to go back, either for them to fix it, or generally going forward. 

[Deleted User]

I emailed the salon and they have come straight back apologising. They want me to come in to get it fixed - a WEEK tomorrow?!! What a !!!!!!-take, honestly. 

Pollycat

It looks like a couple of weeks growth.

[Deleted User] said:

I emailed the salon and they have come straight back apologising. They want me to come in to get it fixed - a WEEK tomorrow?!! What a !!!!!!-take, honestly. 

What did you expect them to do?

[Deleted User]

I expected them to be mortified and give me my choice of: 
1) they fix it asap free of charge (not in a week)
2) a full refund

newlywed

ASAP might be a week for them if they are a busy fully booked salon…

Pollycat

KirstenNeilson said:

I expected them to be mortified and give me my choice of: 
1) they fix it asap free of charge (not in a week)
2) a full refund

They have apologised. Why do you feel that is not sufficient?

And as newlywed says:

newlywed said:

ASAP might be a week for them if they are a busy fully booked salon…

[Deleted User]

What I mean Pollycat is that I expected them to be falling over themselves to fix it.  Not letting me walk around like that for a week being a bad advert for their salon. And if they are fully-booked then I expect a refund instead so I can go elsewhere. Although if I had mucked up someone's case at work, I'd be expected to put in overtime to fix it.  

The apology is neither here nor there. 

Seems to me as if some of you guys have pretty low expectations when it comes to customer service.