Supermarkets Mislabelling of Food Prices

elsien

“Would you like an email receipt?”
No thank you. I’d like a proper paper one which I can check now, and which won’t be used for sending me marketing spam that I really don’t want.

Getting more common in some non-food stores and I do find it incredibly annoying.

maman

I agree there's definitely profiteering going on in many ways. 

Thanks to the thread, I checked carefully when I bought Yorkshire tea this week. I knew the Aldi price was high (thanks to trolley site) so was pleased to see large box at £4.25 in £ shop. Charged £4.50 at the till so complained and got a refund.

The trouble is that it's not as easy to remember all the prices on a large shop. ☹️

millie

maman said:

Ayrshire_guy said:

I never thought I'd say this.  I would like my local Aldi to get self serve machines.
I'm only ever in for half a dozen things and usually queued being someone with a trolleyload.
I'd quite like to process the transaction at my own pace, checking the prices as I go, not duplicating the items and ending up with a printed receipt.

Like you, I'm surprised that I now favour the self service machines in Aldi. I was quite adept at packing but there were invariably queues as they couldn't get staff whereas previously they'd been brilliant at opening new tills. 

I do my (almost) full weekly shop there and to begin with the self service bag area was too small, just designed for a small shop. They soon cottoned on and redesigned some machines with a big bagging area, big enough for 3 large bags. 👍

Sadly, our local Lidl opens so few staffed tills that the self service has queues stretching to the back of the shop. Fortunately I rarely go there, just to stock up on a few favourites. 

The self service tills at the Aldi I use will take the small trolleys. I was in there with one day and the self service tills were empty so I asked if I could use them with the trolley. The assistant took the trolley and showed me how to slot it in. It did not block the aisle at all.

Teapot55

We work as a team at the checkout (realising we’re fortunate to be able to do that). One of us grabs the stuff as quickly as possible & puts it straight back into the trolley while the other does the app/ loyalty card/ debit card (joint a/c for household). 

Packing at leisure once through the checkout is far less stressful: one of us starts the packing into the rucksacks (we use the car for a big shop but infrequently) while the other checks the receipt. 

Grateful to all previous contributors to this thread: have been given food for thought and the one of us with the brilliant nose for prices may well in future be checking each price as it updates on the little display next to the cashier!

Mnoee

elsien said:

“Would you like an email receipt?”
No thank you. I’d like a proper paper one which I can check now, and which won’t be used for sending me marketing spam that I really don’t want.

Getting more common in some non-food stores and I do find it incredibly annoying.

I do love an email receipt. No matter how organised your paper receipts are, searching for a specific email receipt is far far quicker. I often use it to do things like find the model number of my washing machine without having to hunt around for a sticker on the appliance. Lots of paper receipts don't even have that sort of information. I know that it's never going to get lost or damaged. It's usually one or two clicks to unsubscribe from marketing emails. 

Just my perspective to show why they ask, I'll happily say yes every time. 

YoungBlueEyes

Talking of things being double scanned - I never put 2 of the same thing on the belt together so that can't happen. 

Years ago, in my Tesco days, we were instructed to always scan a different item each time if possible. I don't know how it started but we suddenly had a flurry of people bringing their receipts back in complaining they'd been charged 2 or 3 times for one of something. So they'd get refunded for the big packs of nappies/multipacks of loo rool/dozens of batteries that were sat in their cars....

jon81uk

elsien said:

“Would you like an email receipt?”
No thank you. I’d like a proper paper one which I can check now, and which won’t be used for sending me marketing spam that I really don’t want.

It is illegal to send you marketing spam if they don't tell you. If they ask "can I have your email to send the receipt to" they can ONLY send the receipt and the only store I've had an issue with is Currys (who struggled to understand the GDPR issue and refused to escalate my complaint). If they want to send marketing they have to ask you upfront "would you like to join our mailing list or loyalty scheme". Every other store (M&S, Lidl, Nike, John Lewis) I've got electronic receipts and zero other emails from. With John Lewis and M&S I'm a member of their loyalty schemes and still don't get unwanted emails!

Personally I LOVE electronic receipts, much easier to keep track of as I can save the email and they won't fade in sunlight making them useless six months later when returning faulty electrical appliances. I will always take the digital receipt where possible so I don't mis-place it.

wild666

Thankfully my local Lidl hasn't had the incorrect prices on items, I don't know if they ever had incorrect prices on items because I only shop once per week and it could happen during the days I don't shop, Monday to Saturday, but normally the price on the ticket is the price I pay at the checkout.
If they've ever had the incorrect prices displayed then it would be on the days I don't shop and corrected within the six days that I'm not shopping.

wild666

comeandgo said:

Just back from New Zealand and the supermarkets we went to had given up on the paper shelf prices, it’s little computerised price bars so nobody has to physically change paper, it’s all done in the office or by some shop staff who can change the prices.  Wonder how long it will take UK to catch up.

If that's introduced in the UK I could see some people scanning the barcodes to try and ascertain the prices of items. I personally think that the first store in the UK that does this will lose a lot of customers as they want to see a price on the shelf rather than wait until they get a receipt to see how much they have spent. 

jon81uk

comeandgo said:

Just back from New Zealand and the supermarkets we went to had given up on the paper shelf prices, it’s little computerised price bars so nobody has to physically change paper, it’s all done in the office or by some shop staff who can change the prices.  Wonder how long it will take UK to catch up.

Safeway installed these 20 years ago, then Morrisons took them over and scrapped them, was such a waste of money in the end!

I've only seen them in Amazon Fresh stores recently, but I am surprised more supermarkets haven't started using them.