New Car (Dacia Sandero Stepway) service plan not transferable?

Jimz2000

Hi all!

I bought a brand new Dacia Sandero Stepway 28th April 2022 (via personal loan from bank, paid Dacia/Renault dealer via card). 

I paid £489 on top for 3 services. I received no paperwork, the only thing I have is on my car purchase invoice a line for "RUK First 3 years Dacia Service plan".

On the 4th of Feb 2023, the car was smashed into and written off.

Insurance paid out for the car only - the service plan isn't covered (fair enough)
Bought another new car - like for like - and offered the same service plan. Asked to transfer the one I had, dealer said no it isn't their plan, ask Renault/Dacia direct to transfer it as it was their service plan or maybe my solicitor from the crash to claim for it.
Solicitors said no, outside of scope of the court (fair enough)
Renault / Dacia say it isn't transferable.

At no point did the salesman say it wasn't transferable, nobody sent me any paperwork to confirm my plan, what is covered/not covered etc (when I rang Renault they had no record of it, so I think a mix up between dealer & Renault somewhere and they needed me to photo the invoice and send it over to them)

Renault have offered me a £50 discount voucher on the cars 1st service in March 2024.

Any suggestions? Is there an ombudsman I can speak to? Seems daft you can't transfer it in the case of an accident (especially one that wasn't your fault!)

Grumpy_chap

I think to go back to your car insurer and ask them to pursue the value of the service plan remaining as a loss to be recovered from the third party, especially as the accident was not your fault.

Jimz2000 said:

Hi all!

I bought a brand new Dacia Sandero Stepway 28th April 2022 (via personal loan from bank, paid Dacia/Renault dealer via card). 

I paid £489 on top for 3 services. I received no paperwork, the only thing I have is on my car purchase invoice a line for "RUK First 3 years Dacia Service plan".

On the 4th of Feb 2023, the car was smashed into and written off.

Insurance paid out for the car only - the service plan isn't covered (fair enough)
Bought another new car - like for like - and offered the same service plan. Asked to transfer the one I had, dealer said no it isn't their plan, ask Renault/Dacia direct to transfer it as it was their service plan or maybe my solicitor from the crash to claim for it.
Solicitors said no, outside of scope of the court (fair enough)
Renault / Dacia say it isn't transferable.

At no point did the salesman say it wasn't transferable, nobody sent me any paperwork to confirm my plan, what is covered/not covered etc (when I rang Renault they had no record of it, so I think a mix up between dealer & Renault somewhere and they needed me to photo the invoice and send it over to them)

Renault have offered me a £50 discount voucher on the cars 1st service in March 2024.

Any suggestions? Is there an ombudsman I can speak to? Seems daft you can't transfer it in the case of an accident (especially one that wasn't your fault!)

sheramber

terms and Conditions for service plan

. Transferability The Service Pack is not transferable to another vehicle, but should the vehicle be sold whilst the Service Pack is still active, the remaining cover is st

Jimz2000

sheramber said:

terms and Conditions for service plan

. Transferability The Service Pack is not transferable to another vehicle, but should the vehicle be sold whilst the Service Pack is still active, the remaining cover is st

Thanks for that. Do you have a link or something? As I wrote, I have no paperwork, wasn't told (as it was sold at checkout as it where) so I got nothing. 

Jimz2000

sheramber said:

terms and Conditions for service plan

. Transferability The Service Pack is not transferable to another vehicle, but should the vehicle be sold whilst the Service Pack is still active, the remaining cover is st

It's OK found it in the small print on the website, cheers. 

Annoying they never mentioned it in the showroom and then didn't send me any paper to advise me.