complaining advice for unregulated loan

bluemonday3

I have a loan which is attached to my mortgage provider, Birmingham Midshires.  A CCJ was obtained and subsequent charging order placed on my property even though I stuck to the court agreement ( this was some kind of hybrid CCJ which allowed this back in 2010) I have been trying to complain as after years of being left alone by the provider, they are now harassing me again. 
I sought advice from NDL and they suggested complaining to FOS, however FOS are now saying they have no jurisdiction as this loan is not covered by the CCA 1974, yet the provider keeps sending me arrears letters as under the CCA 1974.
I have no idea what to do next, and advice would be very much appreciated.         

MorningcoffeeIV

Have you been making payments to the debt? If not, when collection activity have they been pursuing?

bluemonday3

Yes, just above the 'contractual payment' which I have been advised no longer exists
 

MorningcoffeeIV

The best advice is to keep paying in that case. The CCJ won't ever become statute barred and the judgement is being enforced.

As long as you're paying, they're highly unlikely to take further action.

bluemonday3

I am confused as they send me arrears letters under cca 1974 even though this is not covered by this 

MorningcoffeeIV

Just ignore them. Or remind them they have a CCJ and you're repaying it.

Nothing to stress about either way.

bluemonday3

they do not listen, they still keep harassing me ..