Octopus Smart Meters not available to ex-Bulb Energy customers?

yeahman512

I am one of the ex-Bulb Energy customers that has now been transferred over to Octopus. I registered my interest in a smart meter a few times through the Octopus website but didn't hear anything back so decided to send an email to the Octopus CEO's email address (greg@octopus.energy) to see if that would help.  I very quickly received a reply:
"Thanks for your patience.

Unfortunately we aren't currently able to offer our migrated bulb customers metering appointments due to some issues that we are trying to resolve with the industry.

Once we are able to do this you should be able to book the appointment through the website, but at this time we do not have a timeframe for how long this might take.

Apologies for any inconvenience that this has caused."

Has anyone else experienced this or have any idea why the ex Bulb customers cannot have a smart meter?

Thanks

MattMattMattUK

yeahman512 said:

I am one of the ex-Bulb Energy customers that has now been transferred over to Octopus. I registered my interest in a smart meter a few times through the Octopus website but didn't hear anything back so decided to send an email to the Octopus CEO's email address (greg@octopus.energy) to see if that would help.  I very quickly received a reply:
"Thanks for your patience.

Unfortunately we aren't currently able to offer our migrated bulb customers metering appointments due to some issues that we are trying to resolve with the industry.

Once we are able to do this you should be able to book the appointment through the website, but at this time we do not have a timeframe for how long this might take.

Apologies for any inconvenience that this has caused."

Has anyone else experienced this or have any idea why the ex Bulb customers cannot have a smart meter?

Thanks

There is currently a shortage of smart meters due to the semiconductor shortage, they are prioritising end of life replacements and replacements in the case of failure so for the moment starting a mass rollout to ex-Bulb customers would likely not make sense. There might be an issue with DCC as well which needs to be worked through, it might take them several months to complete the migration fully due to the scale. 

bristolleedsfan

https://twitter.com/david_plant/status/1636729849279594498

"@OctopusEnergy

@g__j

so finally we are over to you! But our meter is not smart and we don’t have an IHD please can you assist on us sorting this"

https://twitter.com/g__j/status/1636845842366701569

"We’ll sort you…"

https://twitter.com/g__j/status/1636904303590879235

"It’s the crazy regulation of energy.. although you ARE an octopus customer, your meter is still contracted to the company who did bulb’s meters. Rachel is working bonkers hard to sort an arrangement with them… update soon"

https://twitter.com/david_plant/status/1640759509416116229

"So 10 days later I have smart meter installed - thanks Greg! They went in 22/03! Only problem is nearly a week later they still aren’t online and I can’t access smart tariffs or get paid for my solar I am sending you."

https://twitter.com/OctopusEnergy/status/1640780937423101961

"So glad to see you've had new meters installed, David. It can take up to 14 days for us to connect to your new meters post install, but everything looks fine for the electric now and I can see Sandra's working on the gas for you"

https://twitter.com/OctopusEnergy/status/1640781133133520906

"Sorry not got the DM, but want to know if I can on the octopus agile incoming tariff? Does my gas need to be connected for this"

https://twitter.com/david_plant/status/1640796910784073736

"Awesome! Signed up now"