Virgin Media, moving house means new contract?

marshmallow22

So we moved house last June and were mid contract with Virgin Media (18 mth contract from June 2021) 
Come December our bill doubled as I presumed we were out of contract. 
When calling them they told us that our contract started June 2022, which is when we moved house, and that we are still contract but the "new customer/special offer" ended December when our original contract ended. 
We have tried the whole I want to cancel to try and get before offers but they say we are mid contract and can't cancel. 

Out current T&C's on this "new contract" clearly state that if you move house after 7th month in contract you do not need to renew and start again. The t&Cs online are from November 2022. 

I have tried to find original contract from when we joined however it just takes us to a link to the current t&Cs

What right to we have as I feel we have been duped into a new contract, we started off paying £45 ! Month and now they want £103 which I literally can not afford to continue pay! 

macman

A change of address normally starts you on a new minimum term contract.

marshmallow22

Clearly states in t&Cs, they provided the same service though? 

eskbanker

marshmallow22 said:

Out current T&C's on this "new contract" clearly state that if you move house after 7th month in contract you do not need to renew and start again. The t&Cs online are from November 2022. 

I have tried to find original contract from when we joined however it just takes us to a link to the current t&Cs

You can find archived copies of their main legal page, with links to the individual Ts & Cs documents, as current at the time, on the Wayback Machine site:

https://web.archive.org/web/20220115000000*/https://www.virginmedia.com/legal

powerful_Rogue

Did all your services stay the same? Broadband speed, TV package, phone package etc?

What did the email say they sent you after you moved, also what was on you monthly bill as that lists all the details about the contract.

marshmallow22

So all invoices from beginning of joining Virgin Media back in 2021 to this month's invoice 
MAXIT TV
VIRGIN TV 360 BOX
M350 FIBRE BROADBAND

The only difference now is they don't have promotional offer on the bottom of invoice. 

The email when we change address looks exactly the same as the email when we joined. 
Ie "welcome to virgin"

visidigi

marshmallow22 said:

So all invoices from beginning of joining Virgin Media back in 2021 to this month's invoice 
MAXIT TV
VIRGIN TV 360 BOX
M350 FIBRE BROADBAND

The only difference now is they don't have promotional offer on the bottom of invoice. 

The email when we change address looks exactly the same as the email when we joined. 
Ie "welcome to virgin"

Post your case here:

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/bd-p/ManageAccountCable

The responders there fixed something no one anywhere else on a phone line or chat window could...

marshmallow22

Problem now resolved, £425 refund and agreed to stay with them until December at rate of £60 per month.