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Moved House, Cleared Bill, now Bulb chasing a debt they hadn't told us about.

mwkitching
Posts: 6 Forumite


in Energy
We moved house last September. Cleared our bill with Bulb and online it shows as account closed and up to date.
Now six months later I received a text from their debt collection team demanding payment for £66.00 within 7 days before it is passed on to a debt collection agency. No communications received before this point in six months, which Bulb have accepted on the phone.
They say it is because although we moved out in September, they closed the account on 1st October and they automatically credited the government support payment to it, but as we weren't there in October we weren't entitled to it. If we have received a payment we should not have had, that is fair enough, but it does seem unreasonable to suddenly alert us to a debt with 7 days notice of it being passed to debt collection - especially when our online account shows a 0 balance, six months after the event. The first person I spoke to there just put the phone down on me when I explained it, the second said she would raise a complaint but if we don't pay up it will be a further £15 on the 1st April. Do I have any rights to dispute the process here, it seems remarkably unfair?
Now six months later I received a text from their debt collection team demanding payment for £66.00 within 7 days before it is passed on to a debt collection agency. No communications received before this point in six months, which Bulb have accepted on the phone.
They say it is because although we moved out in September, they closed the account on 1st October and they automatically credited the government support payment to it, but as we weren't there in October we weren't entitled to it. If we have received a payment we should not have had, that is fair enough, but it does seem unreasonable to suddenly alert us to a debt with 7 days notice of it being passed to debt collection - especially when our online account shows a 0 balance, six months after the event. The first person I spoke to there just put the phone down on me when I explained it, the second said she would raise a complaint but if we don't pay up it will be a further £15 on the 1st April. Do I have any rights to dispute the process here, it seems remarkably unfair?
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Comments
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..while their attitude is not good, the bill sounds reasonable to me so I would just pay it rather than incur any extra cost...
.."It's everybody's fault but mine...."0 -
Did you actually receive the first Govt. payment ? Either as a bill credit or a payment to your bank account ? If you did then you have to pay up.0
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Did you also get £66 from your new supplier in October? If so, you really should pay Bulb back that money as you've had it twice.Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375) Lux 3.6kw hybrid inverter installed Mar 22 and 9.6kw Pylontech battery
Daikin 8kW ASHP installed Jan 25
Octopus Cosy/Fixed Outgoing0 -
We have checked in our bank account and on our statement, there was no £66.00 payment received from Bulb or mentioned on our online statement. There was a lot of large numbers credited and debited as they did mess up our bill a couple of times.0
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mwkitching said:We have checked in our bank account and on our statement, there was no £66.00 payment received from Bulb or mentioned on our online statement. There was a lot of large numbers credited and debited as they did mess up our bill a couple of times.If the £66 payment was not received you have no problem then. Call them & let them know it was not received. It means you have missed out on it though.You will need to find out who should have paid it to you & chase it up. Did you receive a payment when you moved?I was with Bulb before the takeover & it was a credit on my energy account. I have now been put onto Octopus & they also credit to my energy account.Moneysaver0
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Bulb has no reputation to protect and I suspect that The Special Administrator is under pressure to resolve all outstanding billing issues ASAP.
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moneysaver said:mwkitching said:We have checked in our bank account and on our statement, there was no £66.00 payment received from Bulb or mentioned on our online statement. There was a lot of large numbers credited and debited as they did mess up our bill a couple of times.If the £66 payment was not received you have no problem then. Call them & let them know it was not received. It means you have missed out on it though.You will need to find out who should have paid it to you & chase it up. Did you receive a payment when you moved?I was with Bulb before the takeover & it was a credit on my energy account. I have now been put onto Octopus & they also credit to my energy account.Moneysaver
Bulb now saying they are sending us a revised bill, I await with interest!0
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