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TSB not receiving one time passwords?

kmb500

kmb500 Posts: 656 Forumite

Eighth Anniversary

500 Posts

Name Dropper

22 March 2023 at 11:44PM in Budgeting & bank accounts

Hi, I am trying to make some payments with my newly opened TSB account. Every time I try to make a payment it goes through security and says it sends me a OTP. but I havent received anything. I have been trying for last 2 hours. Is this normal for TSB?

TSB's customer service is closed so i cant ask them for help

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Comments

Bridlington1 Posts: 3,600 Forumite

23 March 2023 at 12:38AM

I can't receive them either. According to downdetector TSB are currently suffering some technical issues

This has happened with most of the banks I have used and is usually resolved after a few hours, a day at worst.

1
Eco_Miser Posts: 4,820 Forumite

23 March 2023 at 12:52PM

Yes, I couldn't receive them yesterday (not tried today).
On a previous occasion I got a bunch of OTP texts about an hour later, but this time, still nothing.

Eco Miser
Saving money for well over half a century
1
kmb500 Posts: 656 Forumite

24 March 2023 at 9:57PM

thanks for the answers, it was working again yesterday so all sorted out.

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