British Gas not updating the online portal and reporting incorrect figures

KxMx

There were a few gas readings missed all together in March, but both my SMETS1 meters are now back to reporting daily. 
Occasionally one is ahead of the other, but in general all working as it should again. 

Marvintheandroid

Our BG smart meters were installed in 2015 so they must be SMETS1. The Meters became dumb 9 months ago and British Gas just started estimating our usage without telling us.  I have contacted them 3 times and have been given various reasons for the failure including a ‘network fault’; latest excuse is them moving to a new Database.  I think they have tried to update the meter communications firmware to SMETS2 and this has clearly failed.  When the meters first became dumb you couldn’t even submit an online reading because the website said we had a smart meter.  I only got details of a web page where I could submit readings a couple of months ago.  Only problem is if you don’t submit reading in time they are quick to estimate usage and bill you.  I think 9 months is unacceptable to rectify an IT problem. I think they will end up replacing the meters with new SMETS2 equipment but there must be a lot of customers in this position so they are not going to rush to rectify it.  I have got so fed up with their lies, excuses, and then closing my complaint because they don’t want to deal with it; so I have complained to the Ombudsman.  I don’t expect a miracle but think they should be aware that customers are being messed about.  BG have already offered £50 for me to drop my complaint but I’m not that desperate for cash.  If the Ombudsman doesn’t find in my favour I’ll just change suppliers.