We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Flogging a dead horse?

Options
In 2017 I had a 3 way tap fitted, it came with a one year warranty. Every 18 months to two years since then the tap has started dripping, for some reason the tap cannot be repaired, so the company has put a new tap in just charging me for fitting only. They also told me my water pressure was too high which was causing the tap to drip so they fitted a regulator, charging me for it. With the original fitting I've had 3 new taps costing me £514.57 (without the cost of the water filters). The tap is now dripping again, when I ring I'm told they are awaiting a reply, I assume from their supplier. I've also written to the CEO without any response. Please, am I flogging a dead horse?

Comments

  • ThumbRemote
    ThumbRemote Posts: 4,635 Forumite
    First Anniversary Name Dropper First Post
    Options
    Sounds like they're ripping you off. The cost of the tap will be included in their fitting price. They've probably been making a profit off you every time since, including charging for unnecessary work fitting a regulator.

    Get someone else in to look at it instead. 
  • TELLIT01
    TELLIT01 Posts: 16,644 Forumite
    First Anniversary First Post Name Dropper PPI Party Pooper
    Options
    If the same tap style/type has been replaced 3 times I would be looking for something different this time.
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
    Name Dropper Photogenic First Post First Anniversary
    Options
    What was the cost of the original tap?  What brand/make is it?
  • lincroft1710
    lincroft1710 Posts: 17,773 Forumite
    Photogenic Name Dropper First Anniversary First Post
    Options
    Usual cause of modern taps dripping is cartridge failure. Cartridges can often be replaced
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • born_again
    born_again Posts: 15,181 Forumite
    First Anniversary First Post Name Dropper
    Options
    Chucksmum said:
    In 2017 I had a 3 way tap fitted, it came with a one year warranty. Every 18 months to two years since then the tap has started dripping, for some reason the tap cannot be repaired, so the company has put a new tap in just charging me for fitting only. They also told me my water pressure was too high which was causing the tap to drip so they fitted a regulator, charging me for it. With the original fitting I've had 3 new taps costing me £514.57 (without the cost of the water filters). The tap is now dripping again, when I ring I'm told they are awaiting a reply, I assume from their supplier. I've also written to the CEO without any response. Please, am I flogging a dead horse?
    Well given you only had a 1 year warranty in 2017.
    You are doing well. If they are replacing under warranty. Given it expired around 6 months prior to the 1st replacement. & is not renewed each time they change it.
    Life in the slow lane
  • Chucksmum
    Chucksmum Posts: 63 Forumite
    First Post First Anniversary Combo Breaker
    Options
    What was the cost of the original tap?  What brand/make is it?
    The cost of the tap alone was £199. It is a Watersource 3way chrome tap.

  • Chucksmum
    Chucksmum Posts: 63 Forumite
    First Post First Anniversary Combo Breaker
    Options
    Usual cause of modern taps dripping is cartridge failure. Cartridges can often be replaced

    I would have assumed they would have done that if possible rather than fit a whole new tap.
  • lincroft1710
    lincroft1710 Posts: 17,773 Forumite
    Photogenic Name Dropper First Anniversary First Post
    Options
    Chucksmum said:
    Usual cause of modern taps dripping is cartridge failure. Cartridges can often be replaced

    I would have assumed they would have done that if possible rather than fit a whole new tap.
    Which why I said "can often" rather than just "can". You don't mention the make of tap, but it is quite possible it cannot be repaired or would be uneconomic. OR they are just ripping you off with the installation fees
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
Meet your Ambassadors

Categories

  • All Categories
  • 344.3K Banking & Borrowing
  • 250.5K Reduce Debt & Boost Income
  • 450.2K Spending & Discounts
  • 236.4K Work, Benefits & Business
  • 609.9K Mortgages, Homes & Bills
  • 173.6K Life & Family
  • 249.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards