Flogging a dead horse? 19 March at 9:38AM in Consumer rights 8 replies 620 views

Chucksmum

In 2017 I had a 3 way tap fitted, it came with a one year warranty. Every 18 months to two years since then the tap has started dripping, for some reason the tap cannot be repaired, so the company has put a new tap in just charging me for fitting only. They also told me my water pressure was too high which was causing the tap to drip so they fitted a regulator, charging me for it. With the original fitting I've had 3 new taps costing me £514.57 (without the cost of the water filters). The tap is now dripping again, when I ring I'm told they are awaiting a reply, I assume from their supplier. I've also written to the CEO without any response. Please, am I flogging a dead horse?

ThumbRemote

Sounds like they're ripping you off. The cost of the tap will be included in their fitting price. They've probably been making a profit off you every time since, including charging for unnecessary work fitting a regulator.

Get someone else in to look at it instead. 

TELLIT01

If the same tap style/type has been replaced 3 times I would be looking for something different this time.

theonlywayisup

What was the cost of the original tap?  What brand/make is it?

lincroft1710

Usual cause of modern taps dripping is cartridge failure. Cartridges can often be replaced

born_again

Chucksmum said:

In 2017 I had a 3 way tap fitted, it came with a one year warranty. Every 18 months to two years since then the tap has started dripping, for some reason the tap cannot be repaired, so the company has put a new tap in just charging me for fitting only. They also told me my water pressure was too high which was causing the tap to drip so they fitted a regulator, charging me for it. With the original fitting I've had 3 new taps costing me £514.57 (without the cost of the water filters). The tap is now dripping again, when I ring I'm told they are awaiting a reply, I assume from their supplier. I've also written to the CEO without any response. Please, am I flogging a dead horse?

Well given you only had a 1 year warranty in 2017.
You are doing well. If they are replacing under warranty. Given it expired around 6 months prior to the 1st replacement. & is not renewed each time they change it.

Chucksmum

theonlywayisup said:

What was the cost of the original tap?  What brand/make is it?

The cost of the tap alone was £199. It is a Watersource 3way chrome tap.

Chucksmum

lincroft1710 said:

Usual cause of modern taps dripping is cartridge failure. Cartridges can often be replaced

I would have assumed they would have done that if possible rather than fit a whole new tap.

lincroft1710

Chucksmum said:

lincroft1710 said:

Usual cause of modern taps dripping is cartridge failure. Cartridges can often be replaced

I would have assumed they would have done that if possible rather than fit a whole new tap.

Which why I said "can often" rather than just "can". You don't mention the make of tap, but it is quite possible it cannot be repaired or would be uneconomic. OR they are just ripping you off with the installation fees