Flogging a dead horse?
in Consumer rights
8 replies 620 views
In 2017 I had a 3 way tap fitted, it came with a one year warranty. Every 18 months to two years since then the tap has started dripping, for some reason the tap cannot be repaired, so the company has put a new tap in just charging me for fitting only. They also told me my water pressure was too high which was causing the tap to drip so they fitted a regulator, charging me for it. With the original fitting I've had 3 new taps costing me £514.57 (without the cost of the water filters). The tap is now dripping again, when I ring I'm told they are awaiting a reply, I assume from their supplier. I've also written to the CEO without any response. Please, am I flogging a dead horse?
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Get someone else in to look at it instead.
You are doing well. If they are replacing under warranty. Given it expired around 6 months prior to the 1st replacement. & is not renewed each time they change it.
I would have assumed they would have done that if possible rather than fit a whole new tap.