Help understanding old pension plan

Consumer3

So after asking Phoenix Life why the exit charge still shows online, they are now going back on the letter they sent out confirming no exit charges..... The same front line staff that answer the phone must be the ones writing the letters too!

"We have noticed that we have sent you incorrect information regarding exit charges in our previous correspondence dated 17 April 2024. We have now arranged to send you a revised letter with the correct details. Please accept my sincere apologies for the inconvenience this may have caused. We confirm that all other information was correct.

The bulk of the expenses associated with this plan are incurred when a policy or a subsequent increase in premiums is started. We expect these to be recovered over the anticipated term of the policy. 

To do this, the first two years worth of regular premiums buy a special type of unit called Capital Units. When a policy is ended early, by transferring it to another provider or taking the benefits form the plan, the value of these units is reduced. The size of the reduction decreases as the expected intended retirement age gets closer, eventually becoming zero at the intended retirement age. After the first two years, the premiums buy Accumulation Units that never suffer any penalty and subsequently are always worth their full value. Protected rights and Transferred in policies always purchase Accumulation Units only. 

We can confirm that you will be contacted shortly regarding other plan (xxxxxxx) under a separate cover."

We await the 'revised' letter yet which may or may not contain correct information.