Clinique, misrepresenting Christmas gift sets, and illiterate customer service

Anetares

Ordered a gift set of 4 lipsticks from Clinique, £20, 4x4g. I thought, what a good present, 4g is the full retail size of their lipsticks!

Got it on 17th, inspected it, in a lovely little presentation case, but thought the lipsticks looked a bit small. Lo and behold, on the reverse is a sticker stating they are 2.4g each! They are being misrepresented on the website, people are not getting what is described.

Oh, and a happy coincidence, the 12pm on the 17th was their last shipping day for christmas. :mad:

I emailed right away, today I got a reply... Informing me that my order had been delivered on the 17th and signed for by so-and-so. If I had any further questions, don't hesitate to get in touch again.

My order has been delivered. Yes, I know that thank you. I informed them they are misrepresenting something they're selling, and they don't seem to give a flying rats !!!. Plus, its too late for me to return this gift set and get something else from their site - all the other sets I liked were sold out in shops and they only have stock left online.

I've given them 7 days to actually read the emails properly and propose something to settle the situation. We'll see if they spontaneously develop the ability to read...

nlwsaint

if it's this http://www.clinique.co.uk/templates/products/multiproduct.tmpl?CATEGORY_ID=CAT3398 I think you've got good cause to complain.

hollydays

Me too-ring them again-according to the sale of goods act-your goods are NOT" as described."

shellsuit

Definitely complain and get refunded.....if they are the same from the link posted by nlwsaint, then they sure do say you will get 4x4g!

Gingernutmeg

I'd get a timed and dated screen-shot of the page though - no doubt once they actually do read your email it'll get changed and of course it will have *always* been like that ...

eyelinerprincess

http://img.photobucket.com/albums/v283/jenf/clinique.jpg

Screen grab for you

katiekittykat

Maybe the 4g includes the packaging as well?

mrcow

katiekittykat wrote: »

Maybe the 4g includes the packaging as well?

Clinique never include package weights.

They also have a very good customer services department in my experience. I've had replacement products and refunds off them before with absolutely no quibbles. Try calling them on 0870 034 2666.

katiekittykat

mrcow wrote: »

Clinique never include package weights.

They also have a very good customer services department in my experience. I've had replacement products and refunds off them before with absolutely no quibbles. Try calling them on 0870 034 2666.

Thanks for the info - i wasn't too sure


xxxx

knightstyle

Lots of companies do this, Ginsters 4 pack pasties are smaller than individual ones for example, it is all done to deceive us!

jackieb

Looks like they may have got your e-mail. It no longer says 4x4g!

Well done on getting the screenshot, eyelinerprincess!