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SSE dispute

Hi all, I have a ongoing Ombudsman complaint against SSE for a no turn up smart meter installation and a complete lack of customer service.  I have just been offered £75 to go away plus £30 for missing the meter appointment.  Has anyone else had this offer and refused it and taken them all the way with the ombudsman. Just wondered what the outcome could be. Many thanks


  • Robin9
    Robin9 Posts: 12,197 Forumite
    First Post First Anniversary Name Dropper
    Fantastic offer - take it and move on
    Never pay on an estimated bill
  • Jonboy_1984
    Jonboy_1984 Posts: 1,228 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    I had a completely different complaint regarding time-wasting and unnecessary frustration. This is in line with the second offer they made and felt fair to me.
  • Mstty
    Mstty Posts: 4,209 Forumite
    First Anniversary First Post Photogenic Name Dropper
    If you need a thure opinion that seems fair based on my dealings with the ombudsman service.
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