SSE dispute

in Energy
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stumpyjagstumpyjag Forumite
1 Post
Seventh Anniversary Combo Breaker
Hi all, I have a ongoing Ombudsman complaint against SSE for a no turn up smart meter installation and a complete lack of customer service.  I have just been offered £75 to go away plus £30 for missing the meter appointment.  Has anyone else had this offer and refused it and taken them all the way with the ombudsman. Just wondered what the outcome could be. Many thanks


  • Robin9Robin9 Forumite
    11.2K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    Fantastic offer - take it and move on
    Never pay on an estimated bill
  • Jonboy_1984Jonboy_1984 Forumite
    476 Posts
    Ninth Anniversary 100 Posts Combo Breaker
    I had a completely different complaint regarding time-wasting and unnecessary frustration. This is in line with the second offer they made and felt fair to me.
  • MsttyMstty Forumite
    3.7K Posts
    1,000 Posts First Anniversary Photogenic Name Dropper
    If you need a thure opinion that seems fair based on my dealings with the ombudsman service.
    Energy Provider Eon Next v18 2 year fixed ends April 2024 
    Energy Used Electricity only. Hoping to get down to 6000 kWh a year. 2022 worked out at 6234 kWh a year in a 4/5 bedroom detached house EPC high B. Designed not retro-fitted ASHP Mitsubishi Ecodan, under floor heating ground floor, radiators 1st floor. Multi-fuel burner in lounge.

    Dyslexia sufferer don't be too harsh if I get things a bit topsy turdy.
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