House of Fraser won't accept return 16 March at 12:01PM in Consumer rights 6 replies 269 views

coachfi

I bought a gilet from HoF for xmas for my son. About a 3 weeks later the zipper came off so the gilet would no longer zip up, which defeated its purpose. After sending pics to HoF customer services they sent me a returns form and label so I returned ot stating why. However it was sent back to me a week later, stating they could find no manufacturing fault, no offer of anything else. Am I entitled to a replacement or refund because surely goods purchased should be expected to last longer than 3 weeks? Any advice on what my rights are? Thanks

the_lunatic_is_in_my_head

Hello OP

Within the first 6 months it is taken the goods had a problem unless the retailer demonstrates otherwise.

Simply saying so isn't demonstrating but HoF is owned by Sports Direct who aren't famed for their customer service.

How much was it and how did you pay?

Do you know why it doesn't zip up and any possibility of a repair? 

sheramber

Do you mean the bit you move up and down to open and close the teeth  has come off?

Could it have been caused by  user handling?

coachfi

the_lunatic_is_in_my_head said:

Hello OP

Within the first 6 months it is taken the goods had a problem unless the retailer demonstrates otherwise.

Simply saying so isn't demonstrating but HoF is owned by Sports Direct who aren't famed for their customer service.

How much was it and how did you pay?

Do you know why it doesn't zip up and any possibility of a repair? 

Hi it doesn't zip up because the zipper came off. Yes it probably could be repaired but I don't see why I should pay for that when it had been eorn a handful of times. It was £72 and I paid by credit card. 

coachfi

Sheramba- yes the bit that goes up and down. No it wasn't due to handling and I think HoF would have to prove that zi think? 

comeandgo

Look at the complaints regarding H of F on their Facebook page.  I would never do business with them and I think you’d have to take them to court to get any money from them.

sheramber

how much time and effort are you prepared to put in to try and get anywhere with House of Fraser as it won't be an easy task.?