ASOS refusing refund or repair/ replacement

Porcy75

I purchased some £250 boots from ASOS on the 10th of Jan. After light usage the zip broke and I requested a return on the 28th Feb. 
They are saying it is outside the return window (which it is) but I believe that as the boots weren't cheap they should last more than 6 weeks! I am left £250 down with boots I can't use.
I paid using my credit card on paypal. Any advice please? TIA

the_lunatic_is_in_my_head

@born_again will hopefully confirm whether or not you have any Section 75 rights with a Paypal payment to ASOS.

With regards to ASOS any faults within 6 months are taken to be present so they should be sorting it out (or demonstrating you broke the zip, that's not to imply you did )

Out of interest is there the possibility of repair at a local shoe repair shop? 

sheramber

Have you opened a case with Paypal?

Porcy75

I will take them to my local shoe repairers tomorrow and see what they say.

I haven't opened a case with PayPal yet as I just wanted some advice on the best way forward.

Thanks for your comments x

born_again

Start with PayPal.

Get the repairer to provide a written report on the problem. Gives you something to go back to ASOS with under consumer rights.

As to S75. Would need to talk to bank on that. As a lot depends on if you paid being logged into your account, or as guest.

jon81uk

You say you requested a return, but did you actually contact them and state the boots are faulty and I would like a repair/replacement/refund?