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Ashleysaves
Posts: 12 Forumite

Realised I have been paying for Apple TV+ for 36 months without realising. I wasn’t aware of this so know for a fact that I haven’t logged in once or watched a single piece of content. Apple help have refunded 2 payments and closed the complaint down. My bank have said they can only make a chargeback claim for up to four months. Is there anything I can do to escalate?
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Comments
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Can you give us any more information?
Did you sign up for a 7 day free trial, or have you bought Apple hardware which includes a free complimentary trial?
Have you had a problem such that you were unable to access the service?
What do you think Apple TV+ has done wrong?1 -
Alderbank said:Can you give us any more information?
Did you sign up for a 7 day free trial, or have you bought Apple hardware which includes a free complimentary trial?
Have you had a problem such that you were unable to access the service?
What do you think Apple TV+ has done wrong?0 -
Ashleysaves said:Alderbank said:Can you give us any more information?
Did you sign up for a 7 day free trial, or have you bought Apple hardware which includes a free complimentary trial?
Have you had a problem such that you were unable to access the service?
What do you think Apple TV+ has done wrong?3 -
GrubbyGirl_2 said:Ashleysaves said:Alderbank said:Can you give us any more information?
Did you sign up for a 7 day free trial, or have you bought Apple hardware which includes a free complimentary trial?
Have you had a problem such that you were unable to access the service?
What do you think Apple TV+ has done wrong?0 -
You're relying on goodwill. They've done nothing wrong and there's no obligation for them to do the "right thing" beyond the generous refind you've already had. Look at it another way: You were quite happy to sign up for a free trial and cancel, costing their business for no income, but you want them to "do the right thing".Try some charm and see if you can get anything more than the goodwill gesture you've already had, but it does sound like you've exhausted their goodwill.2
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Aylesbury_Duck said:You're relying on goodwill. They've done nothing wrong and there's no obligation for them to do the "right thing" beyond the generous refind you've already had. Look at it another way: You were quite happy to sign up for a free trial and cancel, costing their business for no income, but you want them to "do the right thing".Try some charm and see if you can get anything more than the goodwill gesture you've already had, but it does sound like you've exhausted their goodwill.Aylesbury_Duck said:You're relying on goodwill. They've done nothing wrong and there's no obligation for them to do the "right thing" beyond the generous refind you've already had. Look at it another way: You were quite happy to sign up for a free trial and cancel, costing their business for no income, but you want them to "do the right thing".Try some charm and see if you can get anything more than the goodwill gesture you've already had, but it does sound like you've exhausted their goodwill.0
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I have a subscription with Apple granted it's only 79p monthly but
They do email me every month before it goes out and it shows on my credit card
Could you have missed them for 3 years ?
Is there anything else you might have missed ?
It might be a good time to check
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Your subscription is not for using it is for having the facility available to use when you want to.0
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Ashleysaves said:Realised I have been paying for Apple TV+ for 36 months without realising. I wasn’t aware of this so know for a fact that I haven’t logged in once or watched a single piece of content. Apple help have refunded 2 payments and closed the complaint down. My bank have said they can only make a chargeback claim for up to four months. Is there anything I can do to escalate?
So I would not go down that route as Apple will just contest & you will be redebited.
You are at the mercy of Apple, who have offered the 2 months. Nothing else you can do. Sadly it is a case of as ML say's keep a track on these things. Check bank statements for these payments.Life in the slow lane0 -
Ashleysaves said:Realised I have been paying for Apple TV+ for 36 months without realising. I wasn’t aware of this so know for a fact that I haven’t logged in once or watched a single piece of content. Apple help have refunded 2 payments and closed the complaint down. My bank have said they can only make a chargeback claim for up to four months. Is there anything I can do to escalate?
Sorry but this is entirely your fault. Any gesture of goodwill is up to Apple. They have made one, not as much as you would have liked but more than many companies would have done.
Learn from your mistake and take more care to check your accounts in the future!2
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