DVLA Renewal System Errors

feater

Due to a systems error (which seems to have been going on for weeks) I am unable to renew online.  Nothing is changing (except for address), under 70, have UK valid passport etc... But there is a system error which means I cannot renew online.  Anyone else had this problem?

I have written a complaint as paper form will cost an additional £18 approx than online.... I have asked that they re-imburse any additional expenses. - Photos are £10.00 (online would have used my passport photo), postal order  12.5% of value (would have been card payment), guaranteed delivery - don't trust them to not loose it all , paper form £17.00 rather than £14 online etc. Time spent at all those places......

Anyone else in the same boat?  I don't want to spend nearly £40.00 on a renewal that if not for their system error would cost me £14....

CliveOfIndia

What is the error you are getting?  I'm not doubting that there may have been an IT glitch, but it would be unusual for it to be affecting everyone for weeks.  Have you tried the usual things like clearing cookies, using a different browser, etc. ?  If you can post details of the error you are getting, I'm sure we may be able to offer some help.

feater

I went on the Web Chat and the agent told me it was a systems error on their end.
Words from Transcript - "I’ve looked into your record and I can see why this isn’t working.

Due to a system issue which we’re aware of, you will not be able to apply online at this time."

feater

It didn't give me an error message - just said it couldn't be done.. so I went on the webchat to find out what the problem was.. he said the above

diystarter7

Hi OP

I'm sure they are right but to be clear
Can you post a link please?
Have you cleared cookies?

At times it can help

Worth a thought IMO

Thnaks

born_again

Tried a different browser?

sheramber

if you are only changing address and not photograph you do not need to renew your licence.

You only need to renew if you are changing the photograph.

https://www.gov.uk/change-address-driving-licence

feater

My licence is being renewed as it's expired.  Should have been a simple renew online but as they have system errors I cannot.  

feater

They have asked for a new photo as it's not being done online - otherwise they take it from your passport.

sheramber

feater said:

My licence is being renewed as it's expired.  Should have been a simple renew online but as they have system errors I cannot.  

You did not say that in your first post.