Confused by Edf bill

Sncjw

Now I thought I was. Due a bill around now but I checked online to see that should just be. A check of energy usage to see if my DD is set at the correct amount as I signed up October 2021 but today I got an energy bill. 

I've looked at it and I'm confused. They taken 146 quid per month from me between September and march and built up credit of 800 and odd quid. When I logged in to check stuff it would show the amount that was building by £146 each month.. even with the energy help but that was refunded to my bank account each month but the amount showing was still.shlwing as I paid £146 a .month.

Today the bill came in to say this below. I'm confused as it has taken the full £800 off me. Does this mean I'm paying the energy company back for the all the refunds they gave me as I have £2.46 outstanding. 


Why are energy bills so confusing. 

Jyana

Look at your energy usage page. You will have used £807.48 of energy, which is where the other £400 is on your bill (the other you have mentioned being the refund that's has monthly gone back into your bank). 

If you look through the forum there are a lot of EDF customers this month who are confused by the way they have set out their bills. As this is a short term solution the government asked them to set up to the energy crisis, over a very short time period, they struggled to accommodate the logistics of it. More so than some of the other companies when it comes to their bills by the looks of it. 

[Deleted User]

Hi,

so,

lets say your bank balance was £1000,

so your bank balance is £400 better of, you can pay that into your electricity account if you wish, then your electricity account will be £397.14 in credit and your bank balance is no worse of than it was with your normal DDs.

pochase

You have not used £800 £407.48 of energy, you have used £1200  £807.48.

Check the sub totals on the second page and you will see they are much higher than the total. EDF deducts the £400 from the total before showing it on the bill.

Edit
Was using a wrong base figure as per below post from @Jyana

Jyana

pochase said:

You have not used £800 of energy, you have used £1200.

Check the sub totals on the second page and you will see they are much higher than the total. EDF deducts the £400 from the total before showing it on the bill.

I think you mean to say that they have used £800, not £1200? The charge showing above/here is £407.48, but as you say, this is after the £400 deduction has been made, which is shown on the other page of the bill the customer hasn't posted here.

Scot_39

Have you checked the actual raw amount of true cost.

Where it calculates the kwh to £/p.

It's likely to be different by EBSS amount - the £400 - to the £407.xx charged.

And if it doesn't explicitly take into account the EPG discount - some firms don't - but guessing those used to EDF format say it does -  then even higher.

When compared it to the amount charged to your actual balance.

pochase

Scot_39 said:

Have you checked the actual raw amount of true cost.

Where it calculates the kwh to £/p.

It's likely to be different by EBSS amount - the £400 - to the £407.xx charged.

And if it doesn't explicitly take into account the EPG discount - some firms don't - but guessing those used to EDF format say it does -  then even higher.

When compared it to the amount charged to your actual balance.

EDF is not showing the cap rate, they are only showing the EPG rate.

The OP wants to know where his EBSS payment is allocated and was not asking questions about the EPG.

Kidneybean123

Gone are the days of a clear understanding bill I dread getting mine you just have to trust they know what there doing like hell they do get them wrong I always take photos of my meters just moved from EDF because of all the problems so here’s hoping the new one’s better fingers crossed 

dunstonh

Care:   March 2023 thread revival.