warranty on induction hob

voddyman

Hi,
My daughter has an induction hob that is just over two years old[October 2022] and the warranty run out last October. The front ring on the hob has stopped working and she contacted the company, who in turn has said that as it's out of warranty she would have to pay for a call-out, parts, and labour, [NEFF hob and engineer is £106 + any parts] which adds up to quite a bit of money.
Now I know it has been mentioned before that it could be possible that she may still have rights under the CRA 2015 ACT, but we're not sure how she stands regarding this, also if she does have rights will she have to pay for any repairs herself or indeed would she be entitled to a replacement induction hob and fitted,  if that turns out to be her only option.

Any advice would be greatly appreciated.
TIA 

the_lunatic_is_in_my_head

Hello OP

First thing to do is approach the retailer who sold the hob.

They are entitled to say you need to prove a problem which would typically require an appliance repair person to inspect and state in writing what the issue is and how it was caused (or at the least for it to show is was unlikely caused by user error/misuse).

If that inspection supported your position you’d then go back to the retailer with this to request a remedy (plus the cost of the inspection) as the hob does not conform to the contract in terms of being durable enough to last a reasonable time.

They may repair or replace at their cost but they may claim it’s too expensive (or simply refuse) and thus you’d be looking at a refund.

A refund after this time may be reduced to account for usage, typically lifespan vs time owned. 

You have to weigh up whether the headache required is worth the potential reward which will obviously depend on the price of the hob.

voddyman

the_lunatic_is_in_my_head said:

Hello OP

First thing to do is approach the retailer who sold the hob.

They are entitled to say you need to prove a problem which would typically require an appliance repair person to inspect and state in writing what the issue is and how it was caused (or at the least for it to show is was unlikely caused by user error/misuse).

If that inspection supported your position you’d then go back to the retailer with this to request a remedy (plus the cost of the inspection) as the hob does not conform to the contract in terms of being durable enough to last a reasonable time.

They may repair or replace at their cost but they may claim it’s too expensive (or simply refuse) and thus you’d be looking at a refund.

A refund after this time may be reduced to account for usage, typically lifespan vs time owned. 

You have to weigh up whether the headache required is worth the potential reward which will obviously depend on the price of the hob.

Thank you so much for your detailed answer, it's much appreciated.
I shall pass on all your information to my daughter and she can decide what to do next.

TadleyBaggie

I assume it was bought in October 2020 (not 2022)?

macman

Who is 'the company'? Retailer or NEFF? Her statutory rights are against the retailer only. As it's over 6m old, a claim under CRA2015 will require her to commission a report from an independent engineer showing that the fault was pre-existing. This cost will only be recoverable if she wins her claim.
An independent white goods engineer would probably charge half that amount for a callout.